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Technical Lead 1st Line

Posting Country:  Romania
Date Posted:  09-May-2022
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

Provides the maintenance of the hardware and software IT systems for Vodafone MPN(Mobile Private Network) customers. Maintains high availability and optimal performance of the customer’s infrastructure and of all IT and Telecom supported services. Continuously improves system performance and optimizes working methods already in place. Adapts and contributes to the customization of hardware and software solutions based on customer requirements, delivering cost efficient services of high quality.

Coordinates team to support during complex incidents. Works toghether with 2nd Line Technical Leader to deliver in support new MPN and products and services in line with Operations requirments. Helps team develop technical capabilities to support MPN products

With these activities you will have a great impact on our business:

  • Performs monitoring and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, using available tools.
  • Provides  24h/24h  technical support, gathers all the required information from customer or monitoring systems in order to quickly solve all the  hardware and software incidents; coordinates the investigations, when needed.
  • For some of the solutions delivered, modifies and adapts existing software solutions for a better performance and customer experience.
  • Provides technical information to customers about events and alarms that affect services, using agreed methods of communication.
  • Analyzes information gathered from customers and/or performance/monitoring systems, proposes solutions and transmits the results/recommendations towards other technical teams in order to change and adapt software solutions for dedicated equipment.
  • Where needed coordinate with appropriate MPN Technical teams/suppliers to solve Hardware/Software issues.
  • Ensures Incidents are solved within agreed SLA and have an End to End accountability for MPN Services
  • Works in compliance with the operational agreements and to fulfill the key performance indicators of the service (speed, response time, error rate).
  • Creates work instructions and technical operational procedures for the consolidation of knowledge and competencies within the team.

With these skills you are a great candidate:

  • Knowledge in Telecom on the following technologies: Core Telecom Network (2G/3G/4G) and IP networks
  • Experience in working with the following equipments:
  • Packet Switch: GGSN,PCRF,DNS
  • IP Networks: Router/Switch/Firewall Fortinet
  • Network architecture knowledge:
  • Packet Switch
  • Knowledge of protocols GTP, IP, Radius, Diameter, IPSEC, SS7,VoIP
  • Experience using packet-tracing software: Wireshark, Ethereal (tcpdump etc).
  • Knowledge in Linux/UNIX, CLI, any distribution.
  • Minimal knowledge of Unix scripting
  • Nice to have: VmWare, AWS.
  • Fluent in both written and verbal English

Sounds like the perfect job? We’ve got even more to offer:

  • In this pandemic period we have 100% work from home for your safety.
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of and technology changing company
  • Flexible Vacation – Take time off when you need it, we trust you!

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.