Voice Core Support North Manager (Romania/Portugal/Ireland)
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you’ll do
- Lead the end-to-end operational management of mobile and fixed voice core networks across Ireland, Portugal, and Romania.
- Ensure high-quality service performance through effective incident management and proactive, preventive maintenance practices.
- Deliver 24/7 operational excellence, including service restoration, incident response, problem management, change management, and operational governance.
- Oversee network rollouts, upgrades, configuration changes, and technology introductions that support network evolution and modernisation objectives.
- Ensure all network changes comply with resilience, monitoring, quality, and operational standards.
- Drive automation, harmonisation, and digitalisation initiatives to improve operational efficiency and service quality.
- Manage vendor relationships to ensure effective service delivery, performance, and value creation.
- Support budget planning activities, ensuring priorities are appropriately funded and spending is transparent and aligned with business objectives.
- Collaborate closely with Engineering and Operations stakeholders to support strategic business and customer requirements.
- Lead and develop a team of approximately 19 colleagues across Ireland, Portugal, and Romania.
- Foster a culture of continuous learning, innovation, collaboration, and technical excellence aligned with Vodafone Spirit behaviours.
- Build and support technical career pathways that enable capability growth, talent retention, and long-term organisational success.
Who you are
- Extensive knowledge of mobile and fixed core network architectures, platforms, and operational environments.
- Deep end-to-end understanding of Core Network technologies and services.
- Proven experience leading multicultural and geographically distributed teams.
- Strong people leadership capabilities with a track record of building engaged, collaborative, and high-performing teams.
- Demonstrated ability to manage complex operational challenges and respond effectively during critical incidents and high-pressure situations.
- Strong stakeholder management and influencing skills, with the ability to build effective relationships across functions and locations.
- Sound decision-making skills with the ability to balance competing priorities and resolve challenges constructively.
- Experience managing vendors, operational budgets, and service delivery outcomes.
- Strong customer focus and business awareness combined with a commitment to operational excellence.
- Ability to deliver results within demanding timelines while maintaining service quality and resilience.
- Excellent communication skills with very good written and spoken English.
- Flexible, adaptable, and proactive approach to managing change and unexpected situations.
- Typically brings 7+ years of relevant professional experience.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Hybrid way of working
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Loyalty Programme
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of a technology changing company
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave
What skills you will learn
- Advanced leadership of geographically distributed technical teams.
- Strategic operational management across multinational telecom environments.
- Voice core network transformation and modernisation practices.
- Automation, digitalisation, and operational efficiency methodologies.
- Executive stakeholder engagement and cross-functional collaboration.
- Vendor governance and commercial management capabilities.
- Service resilience, operational governance, and large-scale incident management expertise.
- Talent development and technical capability-building approaches.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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