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Data Core Analyst

Posting Country:  Romania
Date Posted:  16-Jul-2022
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose

The performance area is taking a bigger and broader role in a changing environment where having an end-to-end view of the different components is key to ensure a differentiated customer experience. While having a deep expertise of the overall Data Core area is obviously a must, we are particularly looking for a very experienced individual that can respond to the need of seeing the network E2E as a whole and having experience in its different domains. We want to welcome someone that also understands the evolution of the network to the cloud platforms and will be very comfortable in that environment. Finally we feel it is essential that our new colleague will be confident in data analytics in order to extract the most of the information we have. The candidate will be working on the different areas of the team but will be specially focused on defining the performance standards as well as discovering and driving the implementation of initiatives that maximise the customer experience and the efficiency of the different core network functions.

Main Activity

  • Use centralised datalake and tools to bring reading and understanding the customer experience to new levels, using data analytics tools and techniques.
  • Extract relevant customer experience information from all relevant systems and teams, also technical info from the network functions. Convert it into knowledge to be used to support the team's activities.
  • Compare service and commercial performance standards to actual performance. Identify deviations from standards and next steps for those. This includes the sharing with commercial teams of any relevant CCX findings.
  • Define the performance standards for both customers and Core network functions (considering both CSX and local CCX).
  • Advocate and develop those performance standards through being involved in both the solution definition and the acceptance stages, as well as the vendor selection and PoC stages if applicable.
  • Provide troubleshooting support to the delivery teams in case of deviation from standards at delivery acceptance stage. Then update standards with lessons learned.

Requirements

  • Degree in telecommunications or similar, with 5+ years of experience.
  • Very strong end to end data service performance engineering experience
  • Good knowledge of the evolution of the Core Network into the virtualised, cloud/containers and network as a platform world
  • Solid knowledge of NW design / architecture and CORE NW experience
  • Very good knowledge of data analytics tools and techniques
  • Ideally operational experience
  • Results orientated and strong performance & customer orientation
  • Ability to work across multi-functional and cultural boundaries to deliver results/change
  • Good stakeholders management and established networking or closeness with other engineering domains, also deeply impacting performance such as transmission, radio, etc

Our Benefits

 

  • In this pandemic period we have 100% work from home for your safety! 
  • We are looking for colleagues outside Bucharest too!
  • Medical & Dental Care Services
  • Life Insurance
  • Unlimited voice & data mobile subscription & special offers for terminals 
  • Fuel card / Meal tickets / Private pension 
  • Various special discounts (education, tourism, electronics, auto, etc.)
  • Access to sports clubs at special prices.

Join us @ _VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.