Service Governance & Reporting & CSI
Your day to day:
Support operating and extending the reporting environment, aiming to measure and improve service level and performance of the Business Environment in _VOIS, as well as managing the improvement projects pipeline via the following main activities:
With these activities you will have a great impact on our business:
- Service Governance and Reporting: ensure quality, consistency, and efficiency of service delivery processes through development and maintenance of service governance policies and procedures; develop new reports, maintaining timely delivery of data, monitoring and reporting on service performance metrics; work closely with service delivery teams to ensure services are delivered in accordance with SLAs and SLTs; collect and analyse technology metrics to compute and report Productivity KPIs (including external reporting for Benchmark); consolidated reporting
- Continual Service Improvement: implement and deploy the Continual Service Improvement framework in TechVR as well as identifying, managing to completion, and controlling the continual service improvement opportunities; support and shape the delivery of relevant project & programme initiatives; participate as a member of relevant Steer Co’s; ensure that implementation and benefits realisation is managed as per the operational requirement; offer support for feature integration on BAU tools, course-correct user accessibility issues, proactively check and update approver data so that workflow bottlenecks are avoided to have a fast and effective approval process, create reliable documentation for users to submit efficiencies.
With these skills you are a great candidate:
- Strong customer focus and orientation to customer needs
- Extensive experience of Continuous Improvement delivery
- Set up or driven LEAN/Six Sigma discipline and driven targets in IT Industry / domain
- Analytical and flexible thinking
- Financial acumen
Must have technical / professional qualifications:
- Bachelor’s degree in business, IT or engineering field with 5 years of relevant experience
- Microsoft Office; Excel expert level
- 6-sigma Green Belt is a plus
- ITIL foundations is a plus
- Fluent in English
Sounds like the perfect job? We’ve got even more to offer:
- Hybrid way of working
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Special discounts for gyms and retailers
- Annual Company Bonus
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of a technology changing company
- We let you write your own story: go for a trip, experience new things, have fun and enjoy your 23 vacation days.
- Special Paternal Program - 4 months of paid paternity leave
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.