System Analyst
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
About this Role
What you’ll do
- Participate in all phases of IT projects, including requirements definition, planning, analysis, and implementation.
- Define technical requirements and evaluate IT solutions to meet business needs.
- Develop scripts and programs (e.g., Bash, KSH, Python, Perl) to extend functionalities or automate processes.
- Configure and implement solutions involving operating systems and virtualisation platforms.
- Design and test disaster recovery solutions and optimise existing architectures for improved efficiency.
- Support technology refresh programmes aimed at enhancing service availability and performance.Investigate and resolve performance incidents, identifying root causes and proposing solutions.
- Execute proactive maintenance using automated tools and alerts.
- Contribute to proof-of-concept evaluations for new technologies.
- Participate in on-call services and be available for night shifts, overtime, and stand-by duties when required.
Who you are
- Basic knowledge of IT infrastructure administration and operating systems (Linux/Windows).
- Familiarity with virtualisation technologies (e.g., VMware) and distributed systems.
- Understanding of hardware architecture and procedural programming.
- Knowledge of shell scripting and general cybersecurity principles.
- Strong problem-solving skills, ability to work under pressure, and prioritise effectively.
- Well-organised, results-oriented, and capable of managing multiple requests.
- Collaborative team player with excellent communication skills and client-oriented mindset.
- Fluent in English (written and spoken).0–1 year of experience as an IT System Administrator or similar role.
Not a perfect fit?
What's in it for you
- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave
What skills you will learn
- Advanced scripting and automation techniques.
- Disaster recovery planning and implementation.
- Virtualisation and distributed systems management.
- Performance optimisation and troubleshooting methodologies.
- Hands-on experience with technology refresh and transformation projects.
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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