Content Specialist

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking a Content Specialist to join our agile and collaborative marketing team, supporting the UK consumer market through the creation, maintenance and optimisation of digital content. This role is ideal for an experienced content professional who enjoys working with digital platforms, content management systems and cross-functional teams to deliver high-quality, customer-focused digital experiences. You will help manage and improve web content, digital campaigns, emails, banners and promotional assets while ensuring consistency with brand standards and design guidelines.

What you’ll do

• Create, update and maintain digital content assets including webpages, responsive emails, display advertising, banners and promotional content.
• Conduct content reviews to ensure accuracy, quality and consistency across digital channels.
• Collaborate with subject matter experts and stakeholders to ensure content remains current, relevant and aligned with business objectives.
• Manage content using content management systems and support colleagues through knowledge sharing and training where required.
• Identify opportunities to improve processes, customer journeys and overall customer experience.
• Participate in cross-functional projects and work closely with copywriters, designers and business stakeholders to deliver high-quality outcomes.
• Follow brand standards, messaging frameworks and design system principles to ensure a consistent digital experience.

Who you are

• You have 3+ years of content editing or digital content management experience.
• You possess strong knowledge of content management systems, ideally including headless CMS platforms.
• You have strong written communication skills with excellent attention to detail.
• You can manage multiple priorities, meet deadlines and work effectively within a fast-paced environment.
• You have project management capabilities and a structured approach to delivering high-quality work.
• You are comfortable collaborating with stakeholders across different functions, teams and geographies.
• You have experience using Office 365 tools and project management platforms to manage content revisions and version control.
• Basic understanding of telecommunications products, services and technology is advantageous.
• You can interpret requirements, work from creative briefs and deliver content aligned with brand and tone-of-voice guidelines.

Not a perfect fit?

What's in it for you

• Opportunity to work within an agile, multi-disciplinary international team supporting the UK market.
• Exposure to digital marketing, e-commerce and customer experience initiatives.
• Collaboration with content, design, marketing and business stakeholders across the organisation.
• Involvement in projects that directly influence customer-facing digital experiences.
• Opportunity to contribute to process improvement and content excellence initiatives.

What skills you will learn

• Advanced digital content management and optimisation techniques.
• Content governance, quality assurance and brand compliance practices.
• Customer journey and digital experience enhancement methodologies.
• Cross-functional stakeholder management and collaboration skills.
• Project management and digital workflow optimisation.
• Working knowledge of telecommunications products, services and digital communications.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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