Credit & Compliance Manager
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you will do
- Manage due diligence and onboarding for Voice and Roaming partners.
- Evaluate credit applications with accuracy and timeliness.
- Conduct credit and compliance risk assessments, including MTIC fraud, sanctions, anti-bribery, corruption, and AML.
- Monitor credit exposure and support overdue balance management.
- Align credit and compliance policies with business objectives.
- Act as the primary contact for sanctions compliance in Voice services.
- Provide training and guidance on sanctions and compliance matters.
- Handle compliance referrals and liaise with legal and regulatory teams.
- Maintain documentation and ensure regulatory reporting accuracy.
- Track and report key performance indicators such as audit findings, training completion, and monthly review targets.
Who you are
- A professional with a bachelor’s degree in Finance, Business Administration, Law, or a related field.
- Experienced in credit risk analysis and compliance management.
- Knowledgeable in Voice and Roaming services within telecom.
- Familiar with international sanctions and compliance frameworks.
- Skilled in financial analysis, reporting, and stakeholder management.
- Proficient in financial and compliance software tools.
- Detail-oriented, analytical, and an effective communicator.
What’s in it for you
- Opportunity to work in a global shared services environment.
- Exposure to cross-functional collaboration with finance, legal, and commercial teams.
- A role that directly impacts compliance and risk mitigation across international operations.
- Continuous learning through compliance training programmes.
- A chance to contribute to strategic decision-making in credit and compliance.
What skills you will learn
- Advanced credit risk assessment techniques.
- Regulatory compliance frameworks including AML, sanctions, and anti-bribery.
- Stakeholder management across legal, finance, and commercial domains.
- Voice and Roaming service operations in telecom.
- Audit and reporting best practices.
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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