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Customer Care Advisor - German Speaking

Posting Country:  Hungary
Date Posted:  02-May-2022
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Hello, there! We are _VOIS. 
Our name might be new to you, but our work impacts millions of people around the globe every day. We evolved from a shared services organization to become a global TechCo with over 24 thousand employees operating from Hungary, Romania, Egypt and India. Together, we are the engine that powers Vodafone around the world. 
Innovation is our main tool to deliver talent, technology and transformation to our Vodafone partners, while our people are our top priority. Through our 100% Human initiative, we help our people to develop their careers with unique learning and development opportunities while supporting their wellbeing with programs that focus on a healthy work-life balance. 
At _VOIS, we are constantly looking for disruptive ideas and new ways to work. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.
Come and help us create the future together. Join us as a



Customer Care Advisor – German speaking



Your role in a nutshell:
Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard. 

Why you will love your job:

•    Respond efficiently and effectively to customer queries through all available omni-channels (phone, chat, incidents, etc…).
•    Own and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded.
•    Identify secondary (possible or hidden) customer needs and attempt to add value accordingly.
•    Ensure service level agreements are met and maintained through accuracy in handling required task and through communicating positively with all involved parties (2nd Line, 3rd Line, etc…) in order to facilitate timely issue resolution.
•    Follow agreed processes / procedures to raise and resolve customer queries as well as propose potential process improvements where applicable.
•    Manages the balance of benefits for the customer and the business
•    Appropriately handles objections

What you will bring to the team:

•    Ability to present value added solutions to clients 
•    High emotional intelligence and soft skills with the ability to manage high-profile customers
•    Achieves goals in a timely manner while providing excellent client service. Discipline & strict compliance with policies & procedures.
•    Ability to learn, seek knowledge and self-development.
•    Experience in a multi-system environment.
•    C1-C2 German language knowledge (near native level) and pre-intermediate English language knowledge
•  Willingness to work in shifts and weekends (no night shifts)
•    Preferable experience within a contact centre or customer service environment for 1 year
•    Strong verbal communication skills.
•    High problem-solving skills.
•    Proficiency in using MS Office applications is a plus.


In return we provide you with:


•    A dynamic environment where innovative ideas are always welcome;
•    A collaborative community where your professional goals and work are supported by a diverse team;
•    Access to internal trainings through Vodafone University and external trainings via other providers;
•    A supportive internal coaching and mentoring culture;
•    Opportunities to participate in company activities and Vodafone Foundation events;
•    Corporate assets, including a laptop and mobile phone with Vodafone RED subscription (unlimited EU talk + unlimited data);
•    Vodafone HOME discounted fleet services for employees and their friends & family
•    Cafeteria package;
•    Private Medical Services;
•    Employee Assistant Program to support your wellbeing and mental health;
•    Fully remote work provided (you must reside in Hungary)


#movewithus #_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.