English Speaking Sales Support Specialist

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

What you’ll do

• Track transactions and prepare reports on order status, sales results, leads, and overall sales activities.
• Monitor contracts and framework agreements to support commercial activities.
• Conduct complex savings analyses and prepare customer-facing reports, dashboards, and usage/spend analytics.
• Create finance and pricing templates, propose pricing models, and support pricing processes.
• Develop customer and competitor analysis profiles and tailored presentations for different markets.
• Support large and strategically important customers with activities such as tariff changes, device orders, and data validation
• Contribute to revenue growth through lead generation and customer account development initiatives.
• Participate in customer discussions and manage escalations effectively.
• Collaborate with senior internal stakeholders and represent the sales team in cross-functional interactions.
• Support onboarding activities, product training, process knowledge sharing, and buddy programmes within the team.

Who you are

• Fluent in English, German language knowledge is a plus.
• Experienced in a multinational sales environment, ideally within the telecommunications industry.
• Knowledgeable in mobile telecommunications products, services, and IT solutions.
• Proficient in Microsoft 365 applications and comfortable working with sales-related systems and reporting tools.
• Analytical, with the ability to evaluate business cases and calculate ROI, payback periods, and savings opportunities.
• Customer-focused with strong written and verbal communication skills.
• Organised, detail-oriented, and able to manage competing priorities effectively.
• Knowledge of Salesforce CRM is advantageous.
• Additional language skills and experience with virtual sales techniques are beneficial.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work with international customers and stakeholders across multiple markets.
• Exposure to customer analytics, commercial reporting, pricing, and sales operations.
• Involvement in strategic customer support activities that contribute to revenue growth.
• Opportunities to develop expertise in telecommunications products, services, and customer engagement.
• Experience working within a collaborative and knowledge-sharing environment.
• A dynamic and collaborative work environment that fosters innovation and continuous improvement.
• The chance to influence customer experience and product optimisation at scale.
• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your well-being and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What skills you will learn

• Advanced sales reporting and dashboard preparation.
• Customer and competitor analysis techniques.
• Pricing model development and commercial analysis.
• CRM and sales operations best practices.
• Stakeholder management, presentation development, and escalation handling.
• Training facilitation, knowledge sharing, and process improvement methodologies.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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