German Speaking Sales Data Management Specialist (Commission Support) - Maternity Cover
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are looking for a Sales Data Management Specialist to support commission-related activities for Vodafone Germany. The role combines analytical operational support, data analysis and case handling related to commission processes. You will work closely with German stakeholders and internal teams in daily cooperation, supporting the accurate handling of claims, queries, internal complaints, and related requests.
What you’ll do
• Support the handling of commission-related claims, queries, and internal complaints for Vodafone Germany
• Analyze data connected to commission cases and support accurate case handling
• Work according to defined rules, internal guidelines, and established processes
• Support quality checks, reporting and recurring operational activities
• Work in regular contact with German stakeholders and local and international teams
• Deliver training and knowledge sharing for team members and new joiners
• Contribute to team improvements and support cross-functional collaboration
Who you are
• Strong to near-native German and intermediate English
• 2-3 years of similar support experience in multinational environment (preferably German support) required
• Strong analytical and logical thinking skills
• High attention to detail and accuracy
• Ability to work within defined rules, processes, and guidelines
• Good communication and cooperation skills
• Strong team player characteristic
• Able to manage deadlines and SLA-based tasks
• Quick learner with a proactive mindset
• Strong Microsoft Office skills, especially Excel
Not a perfect fit?
What's in it for you
- Opportunity to work in a global, multicultural environment supporting international markets
- Exposure to advanced CRM systems, data platforms, and sales processes
- Development opportunities through cross-functional collaboration and training delivery
- Experience in end-to-end commission processes and sales analytics
- A role that combines technical, analytical, and stakeholder-facing responsibilities
- A dynamic environment where innovative ideas are always welcome
- A collaborative community where your professional goals and work are supported by a diverse team
- A supportive internal coaching and mentoring culture
- Opportunities to participate in company activities and CSR events
- Corporate assets including a laptop and mobile phone with subscription (unlimited voice, text message, and data within the EU)
- Cafeteria package
- Private Medical Services
- Employee Assistance Program to support your wellbeing and mental health
- Life and accident insurance
- You can work remotely overseas for 20 days a year
- 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
- You and your family members can enjoy several discounts from our partners
- You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week
What skills you will learn
- Advanced CRM system management and Salesforce administration
- Data analysis and reporting using SQL and enterprise data platforms
- Commission process expertise and regulatory interpretation
- Process improvement and optimisation techniques
- Stakeholder engagement across diverse international teams
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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