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Global IoT Service Partner

Aggregate function:  Shared Services
Business Area:  Business_VOIS
Posting Country:  Hungary
Date Posted:  26 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Hello there! We’re Vodafone Intelligent Solutions (also known as _VOIS) and we’re looking for a

 

Global IoT Service Partner

Your role in a nutshell: 

 

Acts as an important role to ensure that the customers are satisfied with the IoT services Vodafone provides to them. To take accountability for managing strategic global IoT accounts.
The Internet of Things Team is a function of technical experts with excellent communications skills providing dedicated in-life service consultancy to Vodafone’s biggest premium customers globally.

 

What you’ll do:

 

  • Act as the dedicated key contact for VFs IoT customer(s) globally
  • Host customer service review meetings remotely
  • Provide mainly reactive IoT technical service management
  • Be involved by the Account Manager/Global Service Manager in customer service improvement plans/project
  • Be consulted related to new processes which have an impact on the dedicated customers solution
  • Represent VFs interests towards the customer and customers interest within VF IoT Operations 

 

What you will bring to the team:

 

  • Fluent English
  • ITIL v3 Foundation knowledge
  • Technical understanding
  • Very good negotiations and communications skills
  • Customer focused approach
  • Analytical mindset

  • A dynamic environment where innovative ideas are always welcome
  • A collaborative community where your professional goals and work are supported by a diverse team
  • Access to internal trainings through Vodafone University and external trainings via other providers
  • A supportive internal coaching and mentoring culture
  • Opportunities to participate in company activities and Vodafone Foundation events
  • Corporate assets including a laptop and mobile phone with Vodafone RED subscription (unlimited voice, text message, and data within the EU)
  • Cafeteria package
  • Private Medical Services
  • Employee Assistance Program to support your wellbeing and mental health
  • Life and accident insurance
  • You can work remotely overseas for 20 days a year
  • 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
  • You and your family members can enjoy several discounts from our partners
  • You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

 

What you need to know about us

 

We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.

#movewithus #_VOIS #VOISHU #LI-Hybrid

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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