HR Advisor

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an HR Advisor to provide high-quality, remote HR advisory and transactional support to employees and people leaders. This role acts as a first point of contact for HR-related queries, delivering consistent, policy-based guidance through phone and email channels while managing cases efficiently through HR systems. The role plays a key part in ensuring accurate HR administration, positive employee experience, and adherence to defined service levels.

What you’ll do

• Provide HR advice and transactional support to employees and managers via telephone and email, aligned with established HR policies and processes.
• Act as the primary contact for HR queries, ensuring accurate registration and tracking in relevant systems.
• Manage workload using a case management tool, resolving queries or escalating cases to specialist teams when required.
• Deliver consistent and timely responses in line with agreed service level agreements.
• Own and manage selected end-to-end HR processes, which may include payroll support, maternity administration, relocation processes, leaver activities, time sheet collection, preparation of employment and pay certificates, tax-related documentation, and occupational health administration.
• Work confidently with HR systems and tools such as knowledge bases, SAP, employee self-service portals, and payroll provider systems.
• Maintain high standards of data accuracy, confidentiality, and documentation quality.

Who you are

• You have a foundational understanding of HR operations, including resourcing, reward, learning, and development.
• You demonstrate strong communication skills and are comfortable supporting diverse stakeholders in a multicultural environment.
• You bring good business awareness and a customer-focused mindset.
• You are confident using MS Office and enterprise HR or ERP systems.
• You work with high attention to detail and manage multiple tasks effectively.
• You have intermediate English language capability; additional language skills are an advantage.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to end-to-end HR service delivery within a large, international organisation.
• Opportunities to work with global stakeholders across multiple markets.
• A structured environment with clear processes, tools, and performance expectations.
• The chance to build a strong foundation for a long-term career in HR operations and shared services.

In return we provide you with

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your wellbeing and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners 
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What skills you will learn

• Practical application of HR policies and employment processes at scale.
• Case management, prioritisation, and service-level delivery in a shared services model.
• Use of enterprise HR systems and data-driven administration.
• Professional stakeholder communication in a global, multicultural context.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

 
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 
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