Knowledge Management Subject Matter Expert

Join Vodafone Hungary and build a better tomorrow! 

We are looking for a 

Knowledge Management Subject Matter Expert

for our Technology Department

#Vodafonelife 

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.  
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 

Your place in the team 
The Knowledge Management Expert is responsible for developing, maintaining, and optimizing the knowledge management processes and systems within the organization. This role involves creating, curating, and updating a comprehensive knowledge base to ensure that information is easily accessible and useful for all employees. The Knowledge Management Expert will work closely with various departments to identify knowledge gaps, facilitate information sharing, and promote a culture of continuous learning and improvement.

You will be involved in the following tasks  

Office IT Services
•Documenting the installation and testing of new hardware and software.
•Owning, controlling and managing the company HW & SW asset policy in accordance with the company policies. 
•Project support, documentation, knowledge base maintenance. Process flow, process improvement. (Documentation, Implementation) 
•Creates and maintains a comprehensive and up-to-date knowledge base./system.
•Collaborate with subject matter experts to capture and document key knowledge.
•Informs the clients about the tasks, keeps interactive contact with the clients.

Office IT Knowledge Management Subject Matter Expert Services
•Inspiring a culture of knowledge-sharing and collaborative work flow among departments and project teams.
•Ensuring that the Office IT colleagues are sure of the knowledge management processes, including the purpose of doing so. 
•Making sure that the right knowledge goes to the right people, and that this information is promptly applied to business activities.
•Helping capture new knowledge with the usage of a knowledge management system.
•Monitor progress and learning processes by keeping track of engagement, project outcomes and other metrics.
•Providing relevant coaching, training and support to champion a knowledge management culture. 
•Facilitate knowledge sharing sessions, workshops, and training programs.
•Documents processes and disseminates information to all relevant stakeholders.

Office IT Projects, Asset management and Service Excellence
•Actively drives internal knowledge sharing for Office IT and provides professional assistance to them.
•Participates in projects and support all project related activities to deliver company goals.- 
•Contributes to and drives the development of the knowledge base of the work team.
•Shares information with colleagues, Office IT management and with other teams in the support chain.

We are looking for you if you have
•Proven experience in knowledge management or a related role.
•Strong understanding of knowledge management principles, methodologies, and tools.
•Excellent written and verbal communication skills.
•Proficiency in using knowledge management software and tools.
•Ability to adapt to changing priorities and work in a fast-paced environment.

What we offer   

•Cafeteria package & annual bonus  

•Laptop & mobile phone (with unlimited voice and data tariff package)  

•Hybrid way of working (working from home / from the office) 

•Corporate Health Insurance 

•Wellbeing program in the topics of sport, nutrition, relax and help (spiritual support)  

•4 paid days leave/year for charity projects  

•Other discounts (e.g. sport opportunities, eye-glass allowance)  

•Parental policy: we offer 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary.  

•Learning opportunities (internal trainings and LinkedIn Learning) 

•New green, digital headquarter that has almost zero emissions thanks to its solar panels installed to supply the building with renewable energy (11th district) 

Get to know us 

If you want to know more about us and what we do, then 

•visit our website: https://careers.vodafone.com/ 

•follow our career page on Facebook: www.facebook.com/VodafoneKarrier 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.  

We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey. 

#vodafonehu 

Together we can