Legal, Privacy & Compliance Operations - VOIS
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an experienced professional to lead our Legal, Privacy & Compliance Operations Centre of Excellence. This role is pivotal in driving operational excellence, process optimisation, and technology transformation for legal and compliance functions across VOIS and Vodafone Group. You will manage a central operations team, oversee strategic programmes, and ensure alignment with organisational priorities while fostering innovation and knowledge sharing.
What you will do
- Strategy & Project Management: Develop and implement strategic programmes for legal, privacy, and compliance operations; manage projects to ensure timely delivery and budget adherence.
- Data, Technology & Process Optimisation: Identify and implement process improvements; evaluate and manage technology solutions including contract lifecycle management and transformation programmes.
- People, Knowledge & Development: Maintain centralised knowledge repositories; promote continuous improvement and manage training initiatives.
- Events, Communications & Content Management: Create and publish content for effective communication; organise events and manage internal/external communications.
- Customer & Stakeholder Management: Build strong relationships with internal stakeholders and customers; support business development and promote VOIS as a preferred delivery partner.
Who you are
- Skilled in project management with a proven track record of leading complex initiatives.
- Experienced in process improvement and technology implementation within legal or compliance operations.
- Strong analytical skills with proficiency in data analysis and visualisation tools.
- Excellent communication and collaboration abilities, capable of influencing stakeholders at all levels.
- Familiarity with legal, privacy, and compliance technology solutions; certifications in project management or legal operations are a plus.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to lead a high-impact team driving transformation across global legal and compliance operations.
- Exposure to cutting-edge technology solutions and strategic programmes within a global organisation.
- Collaborative and inclusive work environment that values innovation and continuous learning.
What skills you will learn
- Advanced legal operations and compliance management techniques.
- Expertise in technology transformation and process optimisation.
- Strategic stakeholder engagement and leadership in a global setting.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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