Office IT Service Expert (M365)

Join Vodafone Hungary and build a better tomorrow! 

We are looking for a 

Office IT Service Expert (M365)

for our Technology Department 

#Vodafonelife 

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.   

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.  

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 

Your place in the team 

Develop and implement long term technical solutions for Office IT related Microsoft 365 (M365) services, including Exchange, Teams, OneDrive, SharePoint and Stream and preferably other M365 offerings such as MFA (Multi factor authentication), Self-service password management and MS Viva. Senior professional support for related Office IT Services incident, problem and change management.

You will be involved in the following tasks  

Office IT M365 Services

•Work closely with L1 and L2 service desk collegues and handle escalated incidents and service requests regarding M365 services
•Act as a SPOC between the infrastructure team and Office IT in incident and request handling
•Oversee the enterprise-wide configuration of M365 and advise on possible improvements and business request feasibility
•Handle basic to moderate tasks in M365 services, as mail flow troubleshooting, send as permissions, multi-tenant connaections and access rights, etc.
•Monitor and report the usage of M365 services and give input to initiatives encouraging higher utilization
•Stay up to date on the lastest trends regarding M365 services and take part in introduction of new and improved M365 offerings. Be the evangelist of M365 services in Vodafone.
•Work closely with other service experts (Intune and SCCM) and provide basic backup for these roles

Office IT Service Excellence

•Take part in projects as a L3 service expert
•Handle the incoming service requests from the business and help identify the business needs and their feasibility
•Create documents and how-to guides for end-users and L1/L2 collegues
•Manage and support the implementation of new M365 service offerings
•Countinously analyse and improve the Workplace management service offering

We are looking for you if you have 

•BSc. in Computer/Industrial/Electrical & Electronics Engineering
•At least 3 years working experience preferably in M365 administration 
•Previous experience in customer facing management roles in an advantage
•Strong communication skills
•Strong written and verbal English knowledge
•Highly motivated, autonomous individual with a proactive attitude
•Certification in M365 administration is a huge advantage
•ITIL V3 foundation or higher certificate is an advantage

What we offer   

•Cafeteria package & annual bonus  

•Laptop & mobile phone (with RED unlimited voice and data tariff package)  

•Hybrid way of working (working from home / from the office) 

•Medicover Health Insurance 

•Wellbeing program in the topics of sport, nutrition, relax and help (spiritual support)  

•4 paid days leave/year for charity projects  

•Other discounts (e.g. sport opportunities, eye-glass allowance)  

•Parental policy: we offer 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary.  

•Learning opportunities (internal trainings and LinkedIn Learning) 

•New green, digital headquarter that has almost zero emissions thanks to its solar panels installed to supply the building with renewable energy (11th district) 

Get to know us 

If you want to know more about us and what we do, then 

•visit our website: https://careers.vodafone.com/ 

•follow our career page on Facebook: www.facebook.com/VodafoneKarrier 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.  

We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey. 

#vodafonehu 

Together we can