Roaming Contract Manager
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you will do
- Lead all contract-related activities across VRS, prioritising tasks and securing stakeholder approvals.
- Draft, negotiate, and execute roaming and interconnect agreements with external partners.
- Ensure inclusion of critical clauses (e.g. sanctions, anti-bribery, fraud) to protect VRS from legal and commercial risks.
- Oversee contract performance, including service delivery, revenue assurance, and SLA compliance.
- Manage relationships and communications with contracting parties, including escalations via the Central Roaming Inbox team.
- Continuously improve the contract management framework through standardisation, digitalisation, and automation.
- Propose industry-wide contract standards for emerging services such as VoLTE, LPWA, and 5G.
- Provide guidance to less experienced contract managers as needed.
What’s in it for you
- Opportunity to shape contract frameworks for emerging technologies and services.
- Exposure to strategic contract negotiations and industry-wide standardisation efforts.
- Collaborative work environment with cross-functional and international teams.
- Chance to contribute to digitalisation and automation initiatives within contract management.
- Supportive culture that values innovation, learning, and career development.
What skills you will learn
- Advanced contract lifecycle management and negotiation strategies.
- Stakeholder engagement and communication at senior levels.
- Legal and regulatory compliance in telecom contracts.
- Process optimisation and risk mitigation in contract execution.
- Industry-wide collaboration and standardisation practices.
Not a Perfect Fit?
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.