SNOC Expert

Join Vodafone Hungary and build a better tomorrow! 

We are looking for a 

Service & Network Operation Centre Expert

for our Technology - Network Department 

#Vodafonelife 

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.  

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.  

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 

Your place in the team 

Perform efficient and smooth, high-quality 24/7/365 Service & Network Operation Centre Operation. Run E2E operation level controls: 
- on the Monitored Mobile, Fixed, TV Services, 
- on the supervised Network and 
- on all connected business critical systems, platforms,
- on supporting managed services. 
Act with E2E ownership while performing ITIL/eTOM processes driven operation support within Technology- Network Operation Division. 
Ensure service health and stability with focus on our customers by coordinating effective service management and minimized resolution time.

You will be involved in the following tasks  

Supervision support 

•Identify service-related issues from monitoring and performance management tools to allocate complex problems to the specialized NW & IT Operation Team’s 
•System, Network, platform monitoring and supervision for Mobile, Fixed, TV and IT (e.g.: Billing, Customer Management, Retail, Online, Integration, Business Intelligence, ERP, Enterprise Applications) domains.
•E2E coordination and run of Ops. level control within the Incident Management workflow  
•To take ownership for the users reported problems handled and be proactive when dealing with user issues 
•Major Incident Management communication and notification support  

Operational support for technology and network Divisions 

•Perform planned and on-demand operational support activities 
•Enterprise Customer support, 
•Cooperation and coordination with the stakeholders e.g.: Customer Care, Service & Network Operation Centre, IT Service Management, Technical B2C/B2B Helpdesk, Field Service Dispatch, Security, NW&IT DevOps, Vendors, 3rd parties, vendors and Authorities, etc. 
•Special security support related tasks 
•Perform batches, create reports, monitor business processes 

Reporting and cooperation  

•Proper and accurate recording and update of events and communication coordinated
•Asking for updates and proper recording from stakeholders while coordinating events 
•Incident communication and administration to National Authorities, 
•Act as Point of Contact (POC) for any level of NOC to NOC collaboration,   
•Recognize, evaluate, triage, troubleshoot and forward & follow-up complex failures, from the start to the resolution and process driven closure.   
•Ensure high availability and good quality of the services supervised 
•Do more than the expected, maximize customer satisfaction while act, work in balanced collaboration with colleagues, partners and create transparency for company management. 

We are looking for you if you have 
•User level experience in using network/telecommunication monitoring tools EMS/NMS (e.g.: Operations Bridge Manager (OBM by Micro Focus), Dynatrace Performance Management, Zabbix, Ciena, Infinera, SiS, Nokia AMS, NSP, iMaster MAE, NCE, etc.)
•User level experience in using Workflow Management/Trouble ticketing tool (e.g.: Remedy ITSM), 
•Very good written and oral communication skills both in English and Hungarian 
•Broad understanding of NW/IT, Telecommunication & Entertainment services 
•Good interpersonal skill, possibly experience of a multicultural environment 
•Strong technical and analytical skills 
•High School Degree in Technical-, Electrical Faculty/Telecom or IT 
•ITIL Foundation V3 or V4 Experience, the certification is an advantage  
•Technical awareness and ability to quickly understand new technologies 
•Good knowledge and user experience in using MS Office tools
•Highly motivated, autonomous individual with strong methodological background and focus on business needs 
•Strong team player 
•Proven costumer focused attitude 
•Outstanding communication skills 
•Attention to details 
•Ability to work in various 8 or 12 hours shifts in 24/7/365 operation 
•Experience in coding/scripting, process automation is advantage 

What we offer   

•Cafeteria package & annual bonus  

•Laptop & mobile phone (with RED unlimited voice and data tariff package)  

•Hybrid way of working (working from home / from the office) 

•Medicover Health Insurance 

•Wellbeing program in the topics of sport, nutrition, relax and help (spiritual support)  

•4 paid days leave/year for charity projects  

•Other discounts (e.g. sport opportunities, eye-glass allowance)  

•Parental policy: we offer 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary.  

•Learning opportunities (internal trainings and LinkedIn Learning) 

•New green, digital headquarter that has almost zero emissions thanks to its solar panels installed to supply the building with renewable energy (11th district) 

Get to know us 

If you want to know more about us and what we do, then 

•visit our website: https://careers.vodafone.com/ 

•follow our career page on Facebook: www.facebook.com/VodafoneKarrier 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.  

We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey. 

#vodafonehu 

Together we can