Senior Customer Insight Expert
Join Vodafone Hungary and build a better tomorrow!
We are looking for a
Senior Customer Insight Expert
#Vodafonelife
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Exceptional analytical, research & insight skills? Deep understanding of consumer needs, desires and passions? Working in the exciting and challenging Hungarian mobile industry, you’ll use your quant and qual skills to capture insights and turn them into clear business recommendations. If you can use your skills and intuition to deliver ideas and creative thinking that goes well beyond the data, this could be the position you’ve been waiting for!
Vodafone Hungary now wants to strengthen its Customer Insight Team to inspire business by providing deep insights based on truly understanding the needs of people that would give a real competitive advantage to the company in the market.
Your place in the team
The new colleague will be responsible for supporting the segment teams on building differentiated segment strategies and plans by providing strong consumer insights in areas such as segmentation, product and proposition development, pricing, positioning and distribution to be able to build differentiated segment strategies and plans.
You will be involved in the following tasks
•Provide strong insights as input to segment strategy and commercial plan
-Develop a deep understanding of the target segments from various internal and external sources including but not limited to primary and secondary customer and market research.
-Analyze and interpret the market research and customer usage data, develop presentations and make recommendations on findings
-Perform statistical analysis of customer research results
-Translate the research facts into clear and actionable insights for the segment teams.
•Manage customer satisfaction surveys and develop a deep understanding of drivers for converged customer satisfaction, recommendation propensity (NPS) per consumer segment
•Plan and coordinate market research projects and Consumer Understanding activities
•Manage and conduct research on Vodafone own customer base
•Contribute to analysis of market environment & future trends; make recommendations based on findings
We are looking for you if you have
•College or University Degree, preferably in Economics
•5-6 years of professional experience in the field of analysis, market research, preferably quantitative research
•Strong statistical and analytical skills, in-depth knowledge of SPSS
•Experience in conducting end-to-end research projects and using Qualtrics is an advantage
•Excellent interpersonal and communication skills (verbal and written) both in English and in Hungarian
•Good command of MS Office applications (Word, Excel, PowerPoint, Outlook)
•Outstanding presentation skills
•Ability to work independently and under pressure
•Energetic person with flexibility, initiatives and passion for business
What we offer
•Cafeteria package & annual bonus
•Laptop & mobile phone (with RED unlimited voice and data tariff package)
•Hybrid way of working (working from home / from the office)
•Medicover Health Insurance
•Wellbeing program in the topics of sport, nutrition, relax and help (spiritual support)
•4 paid days leave/year for charity projects
•Other discounts (e.g. sport opportunities, eye-glass allowance)
•Parental policy: we offer 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary.
•Learning opportunities (internal trainings and LinkedIn Learning)
•New green, digital headquarter that has almost zero emissions thanks to its solar panels installed to supply the building with renewable energy (11th district)
Get to know us
If you want to know more about us and what we do, then
•visit our website: https://careers.vodafone.com/
•follow our career page on Facebook: www.facebook.com/VodafoneKarrier
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
#vodafonehu
Together we can