Senior Privacy Operations Specialist
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this role
What you’ll do
- Support and motivate at least one privacy analyst, fostering creativity and ensuring smooth day-to-day operations.
- Manage privacy demand by triaging and categorising requests, tracking workload, and maintaining visibility on priorities.
- Conduct Privacy Impact Assessments and support Privacy by Design and Assurance activities.
- Assist HR with Subject Access Requests and support privacy incident investigations.
- Ensure supplier compliance by embedding privacy considerations into procurement processes.
- Perform re-assessments of high and medium-risk data processing activities to maintain compliance.
- Maintain centralised records and drive quality assurance for data accuracy.
- Support policy compliance reviews and second-line assurance activities.
- Negotiate internal and external data protection terms, including complex agreements.
- Liaise with local market privacy contacts to accommodate regional requirements.
- Advise on privacy issues related to global roaming, procurement, IoT, AI, Blockchain, and big data.
- Promote privacy culture through training and awareness initiatives.
- Develop and embed privacy notices, templates, and processes to improve efficiency.
- Provide support for other privacy-related activities as required.
Who you are
- Minimum of 3 years’ experience in privacy or legal roles.
- Experienced in negotiating contracts and data protection clauses.
- Strong understanding of global privacy landscape, particularly in technology or telecoms.
- Skilled in compliance management standards, tools, and best practices.
- Highly organised, able to manage multiple priorities in a matrix environment.
- Courageous, proactive, ethical, and passionate about privacy and emerging technologies.
- Excellent analytical and communication skills, with the ability to simplify complex information.
- Familiarity with OneTrust and Jira is advantageous.
- Excellent command of English and strong interpersonal skills.
Not a perfect fit?
What's in it for you
- Opportunity to work on global privacy initiatives impacting millions of customers.
- Exposure to cutting-edge technologies and privacy challenges in telecoms.
- Collaborative environment with a focus on innovation and continuous learning.
- Be part of a diverse and inclusive team driving transformation across markets.
- A dynamic environment where innovative ideas are always welcome
- A collaborative community where your professional goals and work are supported by a diverse team
- Access to internal and external trainings via other providers
- A supportive internal coaching and mentoring culture
- Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
- Cafeteria package
- Private Medical Services
- Employee Assistance Program to support your well-being and mental health
- Life and accident insurance
- You can work remotely overseas for 20 days a year
- 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
- You and your family members can enjoy several discounts from our partners
- You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week
What skills you will learn
- Advanced privacy compliance and assurance methodologies.
- Contract negotiation and supplier compliance in a global context.
- Privacy risk management for emerging technologies like AI and Blockchain.
- Stakeholder engagement and influencing skills in a matrix organisation.
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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