Senior UX Designer
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
What you’ll do
- Lead the design of high‑quality user experiences for Vodafone’s global B2B sites and local market business platforms.
- Create user‑centric design concepts, interaction specifications, and detailed wireframes that enhance conversion and support task completion.
- Drive design innovation and proactively identify opportunities to improve user journeys.
- Maintain and evolve UX standards, processes, and guidelines in partnership with global UX and brand teams.
- Assess conceptual designs using Group UX KPIs and contribute to UX quality reporting across channels.
- Work collaboratively with product, engineering, and external development teams to ensure delivery of high‑quality UX outcomes.
- Identify UX quality issues and support negotiation of appropriate solutions with suppliers.
- Mentor peers, run workshops with stakeholders, and foster knowledge‑sharing within the team.
- Contribute to the improvement of UX processes and implementation of innovative design approaches.
- Produce UX concepts, prototypes, quality assessments, and detailed UI specifications.
Who you are
- Have 8+ years of experience in relevant domains, including at least 4 years in User Experience and 3 years in commercial product or service development.
- Bring experience in mobile‑related environments and demonstrate strong technology awareness.
- Possess excellent communication, stakeholder management, and presentation skills.
- Demonstrate strong user‑centric thinking with the ability to balance business and design priorities.
- Bring experience working in cross‑functional, fast‑paced, international environments.
- Have proven ability to influence senior stakeholders and lead design thinking.
- Excel in problem‑solving, analysis, and applying diverse design styles to deliver value.
- Hold a degree in design, psychology, human–computer interaction, design management, or equivalent.
- Act as a collaborative team member who coaches others, provides constructive feedback, and drives user advocacy.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- The opportunity to influence and shape the global B2B digital experience for one of the world’s leading technology communications companies.
- Exposure to international markets, cross‑functional collaboration, and cutting‑edge design programmes.
- A supportive environment where design leadership, experimentation, and continuous learning are encouraged.
- Engagement in meaningful work that directly impacts customer satisfaction, conversion, and digital growth.
In return we provide you with
- A dynamic environment where innovative ideas are always welcome
- A collaborative community where your professional goals and work are supported by a diverse team
- Access to internal and external trainings via other providers
- A supportive internal coaching and mentoring culture
- Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
- Cafeteria package
- Private Medical Services
- Employee Assistance Program to support your wellbeing and mental health
- Life and accident insurance
- You can work remotely overseas for 20 days a year
- 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
- You and your family members can enjoy several discounts from our partners
- You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week
What skills you will learn
- Advanced user‑centred design practices and enterprise‑level design methodologies.
- Cross‑cultural collaboration and stakeholder alignment across global teams.
- Innovative problem‑solving techniques and design process improvement.
- Strategic UX measurement and application of performance‑driven design.
- Enhanced communication, facilitation, and workshop‑leading capabilities.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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