Állásajánlat megosztása

Service Management Tooling Line Manager

Dátum: 2023.01.26.

Munkavégzés helye: Budapest, HU

Vállalat: Vodafone

Join Vodafone Hungary and build a better tomorrow!
We are looking for a
Service Management Tooling Line Manager 
for our Technology Department



At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.  
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. 
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


Your place in the team
Ensure smooth operation of the Service Management Tooling platforms (IT and Network), healthy and stable live services by effective toolset and performance management with minimized resolution time.  Technical support for continuous improvement of ITIL processes within TD.


You will be involved in the following tasks
•    Ensure smooth operation of SM Tools, 
•    Provide high availability of tools, platforms and services maintained by SM Tool Team
•    Ensure that measurable KPI’s are set for all service management related processes and procedures
•    Implement and maintain service quality measurements in close cooperation with Service Assurance, determine any trends and fall-back in major services and ensure that all required follow-up activities are carried out
•    Ensure that OLAs and SLAs are defined for all technology provided services, drive related discussions and liaise between technology and business to achieve agreement

•    Active participation and support fort local and global initiated IT and NW related transformation projects,
•    Ensure development and enhancement of SM Tools, applications and systems in line with best practice and practical experience as part of a cycle of continuous improvement
•    Support CARE and Customer Experience Management initiatives by development, maintenance and operations of proactive and reactive reports, tools and data sources

•    Resource planning and allocation on a cost-efficient way

•    Drive and execute OSS strategy with special focus on network and digital customer experience
•    Assure the appropriate Security processes and procedures are defined and applied by team members

•    Assure Business Continuity and participate in Disaster Recovery with coordination of Service Assurance Centre
•    Actively and effectively cooperates with his/her internal (local, regional, global) and external contacts and stakeholders
•    Build and maintain excellent relationships with internal and external partners, suppliers and third parties
•    Regular reviews on vendors’ support activities to ensure the service level required by Vodafone Hungary  

•    Continuously seek opportunities to develop operational efficiency through process improvement and automation
•    Develop the organization and people, facilitate learning and knowledge sharing organization

•    Ensure that Hungarian Health & Safety regulations and Vodafone Group Standards are met.
•    Keep all company policies and processes

We are looking for you if you have
•    BSc. in Computer/Telecommunication/Electrical & Electronics Engineering 
•    At least 10 years telecom working experience 
•    At least 5 years management experience
•    Transformation project experience is key advance (IT, NW)
•    Technical awareness and ability to quickly understand new technologies
•    Highly motivated, autonomous individual with strong methodological background and focus on business needs
•    Fluent English knowledge
•    Project and service management experience is an advantage

What we offer
•    Cafeteria package & annual bonus 
•    Laptop & mobile phone (with RED unlimited voice and data tariff package) 
•    100% home office opportunity, which will remain high even after the epidemiological circumstances 
•    Wellbeing program in the topics of sport, nutrition, relax and help (spiritual support) 
•    4 paid days leave/year for charity projects 
•    Other discounts (e.g. sport opportunities, eye-glass allowance) 
•    Parental policy: we offer 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary. 
•    Learning opportunities with Vodafone University and LinkedIn Learning 
•    From autumn 2022 – new green, digital headquarter that has almost zero emissions thanks to its solar panels installed to supply the building with renewable energy (11th district) 


Get to know us
If you want to know more about us and what we do, then
•    visit our website: https://careers.vodafone.com/
•    follow our career page on Facebook: www.facebook.com/VodafoneKarrier

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. 
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.




Together we can