Transformation, Change & Communication (TCC) Specialist
Aggregate function:
Shared Services
Business Area:
SCM_VOIS
Posting Country:
Hungary
Date Posted:
17 Oct 2025
Full Time / Part Time:
Full Time
Contract Type:
Permanent
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a Transformation, Change & Communication (TCC) Specialist to join our SCM Transformation Office in Budapest. This role is responsible for driving business transformation through strategic change management and communication initiatives. The individual will lead structured transformation activities, align efforts with organisational goals, and ensure successful adoption of new systems and processes. The role also involves stakeholder engagement, communication governance, and leveraging user experience insights to inform decisions.
What you will do
- Own and deliver change strategy across SCM Systems and Processes.
- Develop and govern transformation and communication toolkits.
- Conduct user experience research using both quantitative and qualitative methods to support data-driven decisions.
- Upskill project leads and Global Process Owners in change and communication best practices.
- Align transformation activities with strategic business goals to enhance collaboration and performance.
- Establish and manage communication governance, including push/pull strategies and stakeholder engagement.
- Analyse current change management processes and implement improvements.
Who you are
- A professional with a degree in Business Administration, Organisational Psychology, Communication, or IT.
- Certified in Prosci® Change Management and Agile/Scrum methodologies.
- Experienced in strategic communication, stakeholder management, and transformation delivery.
- Skilled in using research methods such as NPS, CSAT, SUS, interviews, and usability testing.
- Capable of influencing diverse stakeholder groups and managing resistance effectively.
- Strong analytical thinker with a passion for driving meaningful change.
What’s in it for you
- Opportunity to lead transformation initiatives in a global shared services environment.
- Exposure to strategic change management and communication practices.
- Collaboration with cross-functional teams and senior stakeholders.
- Professional development through certifications and training programmes.
- A role that directly contributes to organisational efficiency and performance.
What skills you will learn
- Advanced change management and transformation delivery.
- Strategic communication across multiple channels and audiences.
- Stakeholder engagement and influence techniques.
- Quantitative and qualitative research methodologies.
- Governance and communication planning in large-scale projects.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.