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BTS Incident Managment Engineer (VOIS)

Aggregate function:  SSC
Business Area:  Technology _VOIS
Posting Country:  Egypt
Date Posted:  13 Mar 2025
Full Time / Part Time:  Contractor
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose:

Resolve standard and  complex technical issues related to Vodafone Germany fixed products as Internet, MPLS,VOIP and cloud products for Enterprise Customers in dynamic and customer critical environment
 

Key accountabilities and decision ownership:

•    Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise   Customers.
•    Solve the Incident within the comply SLA  and meet the  agreed KPI 
•    Deal with different Internal Competence Teams  ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .
•    Work on Shift basis 24*7 including weekends and public on rotational basis.
 

Core competencies, knowledge and experience:

•    0-2 years of experience in Troubleshooting and Network Operations in IP Complex Solutions 
•    Basic IP  and Voice knowledge/ Experience   in the area of  Routing ,Switching and IP services (DNS,DHCP,..etc)
•    Good knowledge of Vodafone fixed, mobile and convergence products and the Vodafone portfolio tool is desirable.
•    Excellent Customer Orientation and high communication Skills
•    Fluent in German (Written and Spoken )- Minimum C1 Level
•    Good  Analytical Skills 
 

#VOIS #BeUnrivalled #Createthefuture

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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