Business Transformation Analyst - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Business Transformation Analyst to join the Customer Demand and Transformation Chapter within Vodafone Business Technology Solutions. In this role, you will work as part of the Product Interlock Squad, driving the onboarding and delivery readiness of new products across the Vodafone Business portfolio. The position spans the full product lifecycle, from early design and pre-sales engagement through delivery, transition, and operational readiness. This opportunity is ideal for individuals with experience in agile delivery, business transformation, continuous improvement, and cross-functional stakeholder engagement within telecommunications or technology-focused environments.
What you will do

What you’ll do

Lead Product Interlock activities to ensure new product delivery designs are developed using Agile and Lean methodologies.
Manage the onboarding journey of new products, ensuring readiness from development through to market launch.
Ensure end-to-end product delivery lifecycles align with customer expectations and business demand.
Facilitate knowledge transfer and awareness of new products across relevant business entities.
Proactively assess and manage risks associated with product introduction and delivery.
Review and optimise existing product delivery processes using customer feedback and operational insights.
Ensure squad outcomes are delivered in line with the SAFe Agile Framework.
Collaborate with squads, chapters, and guilds to support strategic objectives and business priorities.
Build and maintain digital reporting tools to track progress across active product development squads.
Support governance, stakeholder engagement, service performance monitoring, and continuous improvement initiatives.
Contribute to transformation programmes and process enhancement projects across Vodafone Business Technology Solutions.

Who you are

Bachelor's or Master's degree in Engineering, Computer Science, or a related discipline.
Minimum of 2 years' professional experience within a multinational organisation, preferably within telecommunications or information technology.
Strong understanding of SAFe Agile principles and ways of working.
Experience across product delivery, operational management, and transformation initiatives.
Knowledge of pre-sales and post-sales models.
Understanding of project governance frameworks, PMO functions, stakeholder management, and project delivery lifecycles.
Experience facilitating process improvement, value stream mapping, and service enhancement workshops.
Ability to define, negotiate, and manage service level agreements with internal and external stakeholders.
Strong analytical, organisational, and problem-solving capabilities.
Excellent interpersonal, verbal, and written communication skills.
Ability to work independently while effectively managing multiple priorities.
Adaptable, collaborative, and committed to delivering outcomes from concept through implementation.

Technical Skills :

Strong knowledge of Microsoft Power Automate and Power Apps.
Good working knowledge of Jira and Confluence.
Advanced SharePoint capabilities including structure design, document management, records management, and auditing.
Understanding of sprint planning and delivery management using Jira.
Microsoft Power BI knowledge is advantageous.

Preferred Qualifications :

Six Sigma certification.
PRINCE2 certification.
Certified ScrumMaster (CSM) or Certified Scrum Product Owner (CSPO) certification.
Experience leading continuous improvement projects within the telecommunications industry.
Experience leading transformation programmes within telecommunications environments.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work on strategic business transformation initiatives with global Vodafone Business teams.
Exposure to end-to-end product lifecycle management across a diverse technology portfolio.
Collaboration with cross-functional international teams operating within a SAFe Agile environment.
Experience driving innovation, process optimisation, and customer-centric delivery improvements.
Opportunity to influence product readiness, governance, and operational excellence on a global scale.

What skills you will learn

Advanced product onboarding and delivery readiness management.
End-to-end product lifecycle governance within complex enterprise environments.
SAFe Agile delivery practices and cross-functional squad collaboration.
Business transformation methodologies and Lean continuous improvement techniques.
Digital automation and reporting using Microsoft Power Platform solutions.
Stakeholder management, service governance, and value stream optimisation.
Product risk assessment, operational transition planning, and service performance management.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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