Business Transformation Lead - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

What you’ll do

Lead Business Impact Assessments (BIA) and ensure accurate stakeholder identification across impacted areas
Govern software delivery lifecycle activities including HLD, LLD, development, testing, release, and hypercare
Drive change management activities, including communication planning and awareness campaigns
Map and analyse processes using tools such as ARIS or Visio to identify optimisation opportunities
Facilitate Agile delivery practices, including working with Scrum teams and Azure DevOps user stories
Plan project timelines, release schedules, and coordinate dependencies across workstreams
Oversee testing cycles (ST, SIT, UAT, ORT) and ensure readiness for deployment
Create and deliver training materials using various formats, including classroom sessions and digital platforms
Draft, review, and distribute communications to large audiences, ensuring clarity and consistency
Maintain documentation, version control, and communication storage on SharePoint
Support Early Life Support (ELS), including incident management and release verification
Collaborate with cross-functional teams, including onshore and offshore stakeholders
Challenge constructively and engage with business analysts, developers, and resolver groups
Develop reports and dashboards using tools such as Excel, VOST, and BOXI
Identify opportunities for automation, digitalisation, and process improvements

Who you are

Demonstrated experience in business analysis or a related role
Strong understanding of software delivery lifecycle and Agile methodologies
Skilled in translating business requirements into structured, technology-enabled solutions
Strong analytical mindset with the ability to interpret data, define KPIs, and track performance
Experience in process mapping, optimisation, and identifying efficiency improvements
Familiarity with automation concepts, AI use cases, and digital platforms
Ability to engage effectively with technical teams and business stakeholders
Knowledge of product lifecycle management and business analysis frameworks
Confident in facilitating discussions, leading workshops, and managing stakeholder expectations
Strong communication skills, both written and verbal, with attention to detail
Ability to manage change, training delivery, and adoption tracking
Familiarity with tools such as Power BI, Power Apps, or similar is an advantage
Awareness of enterprise systems (e.g., CRM, ERP) and cross-functional dependencies
Strong organisational and problem-solving capabilities with a structured approach to delivery
Certification such as PMI-PBA or equivalent is beneficial

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work on large-scale transformation initiatives within Vodafone Business
Exposure to global stakeholders and cross-functional collaboration
Involvement in end-to-end lifecycle delivery and strategic change programmes
Professional growth through hands-on experience with modern tools, frameworks, and methodologies
A collaborative and inclusive environment that supports continuous learning and development

What skills you will learn

Advanced change management and business readiness practices
End-to-end software delivery lifecycle governance
Process analysis, optimisation, and automation identification
Data-driven decision-making and KPI management
Stakeholder management across global and cross-functional teams
Practical application of Agile methodologies and digital tools

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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