Apply now »

CF Partner Support Sr. Specialist German Speaker (VOIS)

Aggregate function:  Technology
Business Area:  VT Netw. Strategy Archit. Eng.
Posting Country:  Egypt
Date Posted:  2 Dec 2025
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a CF Partner Support Specialist to ensure the accurate validation and quality assurance of internet and TV installations and maintenance for Vodafone Germany. This role involves reviewing service delivery, supporting partners post-completion, and resolving complex technical issues to maintain exceptional customer experience.

What you’ll do

  • Validate service delivery for Vodafone TV products installed by service partners across network layers.
  • Manage multiple operational scopes efficiently to maintain high service quality.
  • Take ownership of complex and long-running issues, ensuring resolution within agreed SLAs and KPIs.
  • Collaborate with internal teams and third-party vendors to resolve issues promptly and foster effective communication globally.

Who you are

  • Minimum 4 years’ experience in troubleshooting and technical support for complex solutions.
  • Advanced knowledge of fixed and TV products, including routing, switching, and IP services.
  • Fluent in German (C1 level) and English, both written and spoken.
  • Strong analytical skills and customer orientation with excellent communication abilities.
  • Ability to act as internal L2 support for team members in complex scenarios.
  • CCNA certification preferred.
  • Bachelor’s degree in a technical field or related area.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

  • Opportunity to work on advanced technical solutions in a global organisation.
  • Exposure to cross-functional collaboration and international projects.
  • Career growth through continuous learning and development programmes.

What skills you will learn

  • Advanced troubleshooting and technical support for complex network and TV solutions.
  • Effective stakeholder management and collaboration across global teams.
  • Deep understanding of Vodafone’s fixed and TV product portfolio and associated tools.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media and #StayConnected

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »