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Credit Collection Advisor

Aggregate function:  Commercial
Business Area:  Local Commercial Operations
Posting Country:  Egypt
Date Posted:  15 Apr 2025
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Profile:

  • Handling inbound consumer customer billing & collection inquiries requests.
  • Communicating with other collection teams to fulfill the customers’ requests and reaching a compromise to achieve the company collected amount targets and bad debt.
  • Delivering the best customer experience through achieving the area TNPS, HD & quality targets.
  • Supporting our digital transformation journey while conducting our daily operation.

Core Competencies, knowledge and Experience:

  • Only Graduated with University degree.
  • Very good knowledge of MS Office applications.
  • Strong knowledge of existing Contact Centre processes and solutions and ability to identify areas for improvement.
  • Good awareness of Vodafone Products and services and VF Digital channels.
  • Strong knowledge of billing and collection issues (systems, processes, techniques).
  • Strong Knowledge of ADSL billing issues.
  • Advanced problem solving and decision-making skills.
  • Excellence mind-set striving to exceed expectations.
  • Excellent communications, negotiation and presentation skills both in Arabic and English.
  • Ability to manage and coordinate multiple activities under tight timeframes, while maintaining the professional standard.
  • Minimum one year experience at Customer Care.
  • Full Time Employee.
  • Willing to volunteer overtime if needed due to business need.

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »