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Customer Care Advisor - English Speakers VOIS

Aggregate function:  Shared Services
Business Area:  CARE _VOIS
Posting Country:  Egypt
Date Posted:  18 Apr 2025
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose:

The Customer Care Advisor for English Speakers is responsible for providing exceptional customer service to English-speaking customers. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

 

Responsibilities:

  • Respond to customer inquiries promptly and effectively.
  • Maintain a high level of customer satisfaction in every interaction.
  • Work collaboratively with team members to resolve customer issues.
  • Adhere to company policies and procedures.

 

Qualifications:

  • Language Skills: Fluency in English, both written and spoken.
  • Experience: Previous experience in customer service or a related field is preferred.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving: Strong problem-solving abilities and attention to detail.
  • Interpersonal Skills: Ability to work well in a team and handle stressful situations with a positive attitude.

 

What We Offer:

  • Global Exposure: An engaging, motivating, and inclusive workplace with global exposure.
  • Rotational Shifts: Rotational shifts and weekends.
  • Benefits: Various benefits including life insurance, medical, and many other job perks.
  • Public Holidays: The choice between a day off or double pay if you work on a public holiday.
  • Remote Work Option: The option to work three days per week from home.
  • Connectivity and Internet Allowance: The company will provide connectivity and internet allowance to support remote work.
  • Training: On-the-job training will be provided to familiarize the advisor with the company's products, services, and customer service protocols.

 

 

Must-Have Requirements:

  • C1 Fluent English Speaker: Proficiency in English, both written and spoken, at a C1 level.
  • Education: Graduate or drop out with no academic commitment to the university.

 

 

#VOIS #WeMoveTheWorld #MoveWithUs

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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