Customer Delivery Programme Manager - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking a highly experienced Customer Programme Manager to lead large-scale, customer-facing projects and programmes across multiple domains for our enterprise clients. This role involves managing complex, multi-party teams, driving delivery excellence, and ensuring alignment with time, cost, and quality standards. The individual will oversee governance, risk management, resource planning, and financial control, while engaging senior stakeholders and supporting pre-sales activities.

What you will do

Vision, Planning and Control

Define and communicate the high-level vision and desired future state for the programme.
Create detailed programme plans, including resource requirements, interdependencies, and critical paths.
Integrate all work streams into a cohesive programme plan and manage performance against measurable outcomes.
Develop stakeholder communication plans and manage resource forecasting throughout the lifecycle.

Organisation & Leadership

Build and lead high-performing cross-functional teams.
Clarify skills requirements and manage recruitment and development during engagement.
Act as a coach and mentor, fostering collaboration and motivation.
Influence relationships with internal and external stakeholders and support effective business change.

Quality Assurance and Reporting

Apply quality assurance standards across all work streams.
Implement robust reporting mechanisms for budget, timelines, and KPIs.
Maintain accurate financial and project documentation, including lessons learned and closure reports.

Risk, Issue and Change Management

Define and maintain risk and change strategies, ensuring stakeholders are informed of potential impacts.

Financial Management

Align outcomes with benefits realisation plans and manage scope changes effectively.
Maintain business cases and ensure ongoing viability of projects/programmes.
Forecast and report on budgets and expenditure accurately.

Who you are

Over 7 years of experience managing major programmes within the ICT industry.
Strong leadership and stakeholder engagement skills, with the ability to influence at senior levels.
Proven ability to manage multiple complex projects concurrently.
Excellent interpersonal and communication skills, including confident presentations at executive level.
Professional qualifications: Prince2 Practitioner or PMP, MSP Foundation.
Experience in programme and project budget management, financial accounting, and telecommunications environments.
Flexible and adaptable in dynamic environments, with strong cross-functional collaboration capabilities.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Opportunity to lead high-impact programmes for global enterprise customers.
Exposure to senior stakeholders and strategic decision-making.
Work in a collaborative, innovative environment with cutting-edge technologies.
Professional growth through challenging projects and leadership responsibilities.

What skills you will learn

Advanced programme governance and risk management techniques.
Strategic stakeholder engagement and negotiation skills.
Financial planning and benefits realisation in large-scale programmes.
Leadership in multi-domain, cross-functional environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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