Customer Delivery Project Coordinator (VOIS)
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Role purpose:
As a PDS Customer Delivery Project Coordinator , you will be responsible for delivering an exceptional service to our Projects & Customers throughout the Project Circuit Order delivery cycle. This role owns the customer relationship for Project Circuit Order delivery, driving delivery across all internal VBTS teams to ensure Project Circuit orders are planned and provisioned in line with Project & Customer requirements. The role is required to manage Project & Customer expectations ensuring that any changes in order status are clearly understood and communicated.
Key accountabilities and decision ownership:
1. Planning & Control
Proactively supports and manages Project circuit orders within Project Delivery Services through to completion, focussing on meeting Project & Customer expectations
2. Risk & Issue Management
Identify and resolve any Project circuit order delivery issues during the delivery lifecycle
3. Communication
Builds effective relationships with key stakeholders, supports the project or programme manager in production of regular reports and attending regular customer meetings
4. Deliver on Time
Drives delivery teams to achieve target dates for the Project & Customer
Proactively resolves challenges or escalates for support where required
Identify the priority when presented with conflicting views, ensuring the circuit order progresses correctly
5. Cost, Procurement & Human Resources Management
Ensure that individual time is accurately recorded (on the systems used) against the project and that project forecasts are met.
Supports the Project Manager in maintaing a tracker of project or programme spend, identifies any potential risks back to the project or programme manager. Managing Purchase Orders and checking the accuracy of supplier invoices against deliverables before authorising payment from a project or Programme
Core competencies, knowledge and experience:
1. Governance & Reporting
• Support the Project Manager in delivering to time, cost and quality. Provide Project & Customer work in progress (WIP) reports, supporting customer facing calls to provide updates if required
2. Business Skills and Attributes
• Experience of working in a challenging customer facing role, preferably delivery, with a good understanding of the process & procedures needed to deliver standard services
• Builds relationships across relevant areas of the business and with external stakeholders
• Ability to work on you own as part of a team
• Knowledge of customer environment would be preferable but not mandatory
• Ability to work across multiple customers and multiple orders at once
• Excellent written skills and experience of direct customer engagement
Must have technical skills:
1-3 years of relevant work experience
Partner and Supplier Management
Agile
Project and Programme Management
Business and Commercial Acumen
Complexity Management
Communication
Risk Assessment
Governance and Policy Compliance
Facilitation
Data Analytics and Insights
Collaboration
Strategy and Vision
Managing Change
Customer Centricity
Issue and Risk Management
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