Customer Delivery Senior Project Manager - Spanish Speaker - VOIS
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a Customer Senior Project Manager to lead large, complex, customer-facing projects and programmes across multiple domains for Vodafone Enterprise customers. You will have day-to-day accountability for customer delivery across engagements representing approximately €50 million in annual total contract value (TCV), leading multi-party and cross-functional teams and engaging with senior stakeholders at Executive and Steering Board level.
You will translate complex or ambiguous customer requirements into executable delivery plans, establish governance and assurance controls, and manage programme dependencies, assumptions, risks, change, resources, budgets and delivery against time, cost and quality objectives. You will also support contractual negotiations, operational acceptance, pre-sales RFP activities, delivery resourcing and competitive opportunity pricing.
What you’ll do
Define and communicate the high-level vision for projects and programmes, aligning delivery with the customer's desired future state and designing the required delivery capability.
Develop integrated project and programme plans using transformational flows, identifying resources, interdependencies, critical paths, business readiness activities and measurable outcomes.
Create cost estimates and manage project and programme budgets, expenditure, forecasts and financial reporting.
Forecast and manage resource supply and demand throughout the project lifecycle, covering people, technology and financial resources.
Build and lead cross-functional project teams, clarify capability requirements and balance priorities across multiple workstreams.
Coach and support project team members, encouraging effective collaboration and high-quality delivery.
Develop stakeholder maps and communications plans, maintaining effective relationships with senior customer stakeholders, internal teams, partners and suppliers.
Ensure projects and programmes follow mandated Vodafone methodologies, governance processes, assurance standards and gate reviews, while contributing to process and methodology improvements.
Establish appropriate status reporting mechanisms and provide regular, ad hoc and exception reporting covering scope, budget, timelines, quality, KPIs, benefits and critical success factors.
Maintain accurate programme documentation, financial reports, lessons learned and closure reports.
Define and manage risk and change strategies, including risk identification, mitigation planning, escalation and stakeholder communication.
Maintain effective change management processes and assess the financial and delivery implications of scope changes.
Maintain programme business cases and regularly assess continuing business viability, funding requirements and benefits realisation.
Manage contractual and commercial considerations with customers, partners and third-party suppliers.
Ensure programmes and projects achieve operational acceptance while mitigating risks to customers and Vodafone's operational business.
Support pre-sales activities and RFP responses by defining delivery requirements, resources and delivery structures that support competitive opportunity pricing.
Work with customer programme management teams to ensure Vodafone elements within the customer blueprint and programme plan are delivered successfully.
Who you are
You typically have more than five years' relevant experience managing major, complex, end-to-end ICT projects or programmes.
You hold PRINCE2 Practitioner or PMP certification and MSP Foundation certification.
You have proven experience concurrently managing multiple projects or programmes of different sizes and complexity while meeting business expectations and delivering agreed outcomes.
You are C2 level Spanish & English speaker
You have experience delivering large transition and transformation programmes and understand the operational impact of bringing complex customers into an organisation while maintaining service continuity.
You have experience engaging in contractual negotiations with customers, partners and suppliers.
You can build and maintain trusted relationships with senior stakeholders and communicate effectively at Executive and Steering Board level.
You can create and lead high-performing cross-functional teams, adapting your communication and influencing approach to different stakeholders and circumstances.
You have strong customer-facing capabilities and can engage confidently with customer account teams, end users and technical stakeholders.
You have experience in project and programme budget management, forecasting and financial reporting.
You understand financial accounting principles relevant to project delivery, including capitalisation and profit and loss.
You understand business case development and can support commercial teams with accurate forecasting and value-for-money considerations.
You have experience working within a telecommunications environment and understand complex, multi-domain ICT delivery.
You can establish and maintain effective project governance, quality assurance, risk, issue and change management processes.
You demonstrate strong planning, prioritisation, leadership, stakeholder engagement, interpersonal and communication capabilities.
You are adaptable and able to maintain delivery effectiveness within changing and complex environments.
You maintain a strong focus on customer outcomes, contractual commitments, commercial performance and operational acceptance.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
Opportunity to lead major, customer-facing ICT transformation and transition programmes across multiple domains.
Exposure to complex Enterprise customer engagements representing approximately €50 million in annual TCV.
Direct collaboration with Executive and Steering Board stakeholders, customer programme teams, commercial teams and partner organisations.
Involvement across the full project and programme lifecycle, from pre-sales and RFP activities through contractual discussions, planning, governance, delivery and operational acceptance.
Broader commercial and financial exposure through business case management, forecasting, budgeting, benefits realisation and change control.
Opportunities to lead cross-functional teams and contribute to the ongoing improvement of Vodafone project and programme management methodologies.
What skills you will learn
Advanced governance and delivery management for large-scale ICT transformation programmes.
Executive stakeholder engagement and Steering Board communication.
Complex programme planning, dependency management and critical-path management.
Commercial delivery skills spanning RFPs, contractual requirements, opportunity structuring and partner management.
Programme financial management, including forecasting, expenditure management, business cases and benefits realisation.
Advanced risk, issue and change management across multi-party programmes.
Resource demand and capacity planning across people, technology and financial resources.
Operational transition and acceptance management for complex Enterprise customers.
Cross-functional leadership and stakeholder influence across customer, supplier and internal delivery environments.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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