Apply now »

Customer Delivery Sr Project Manager - German Speaker (VOIS)

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Egypt
Date Posted:  9 Nov 2026
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a German-speaking Senior Customer Delivery Project Lead to oversee large, complex and customer-facing ICT projects for Vodafone’s enterprise customers. Based in Egypt, you will coordinate multi-party teams and deliver bespoke solutions spanning up to two IT solution areas, often across multiple countries within a region.
You will have day-to-day accountability for projects with an annual total contract value of up to €10 million. The position covers end-to-end delivery, planning, governance, financial control, risk management, stakeholder engagement and transition into live service. Depending on the delivery structure, you will work with an Agile Customer Delivery Portfolio Lead or Programme Manager.

What you’ll do

Project delivery and planning

  • Lead enterprise customer projects from initiation through delivery, transition, acceptance and closure.
  • Translate complex or ambiguous customer requirements into clear, actionable operational plans.
  • Communicate the project vision, expected outcomes and the customer’s desired future state.
  • Create and manage detailed project plans, including critical paths, resources and business-readiness activities.
  • Forecast and manage resource supply and demand throughout the project lifecycle.
  • Manage multiple projects of different sizes and levels of complexity concurrently.
  • Ensure project outputs remain aligned with the wider programme vision and expected outcomes, where applicable.

Governance, risk and change

  • Establish governance controls aligned with corporate, customer and local standards.
  • Define and manage project costs, budgets, staffing requirements, resources and risk-and-change strategies.
  • Identify, assess and manage dependencies, assumptions, risks and issues throughout the project lifecycle.
  • Maintain effective mitigation and change-control plans, ensuring stakeholders understand potential impacts.
  • Support assurance activities and project gate reviews.
  • Identify scope changes or dependencies promptly and support informed programme-level decisions.
  • Ensure projects comply with Vodafone’s mandated project-management methodologies and processes.

Stakeholder and team leadership

  • Build and coordinate cross-functional teams with the capabilities required for successful project delivery.
  • Provide coaching and mentoring while enabling effective collaboration across multiple teams.
  • Build productive relationships with senior internal and external stakeholders.
  • Develop stakeholder maps, assess stakeholder needs and maintain effective communication plans.
  • Collaborate with strategists, planners, designers, operations partners and business-change specialists.
  • Facilitate collaboration between regional leads and programme management teams.

Quality, reporting and financial management

  • Apply quality-assurance standards consistently across all project workstreams.
  • Establish appropriate project-status reporting mechanisms and produce regular, ad hoc and exception reports.
  • Report accurately on budget, timelines, quality, scope, outputs, performance, KPIs and benefits realisation.
  • Maintain accurate financial reports and a comprehensive project document library.
  • Produce lessons-learned and project-closure reports.
  • Maintain the project business case and regularly assess its continuing viability.
  • Manage, forecast and report project budgets and expenditure, adjusting financial plans when the scope changes.

Customer delivery and pre-sales

  • Support the transition and acceptance of solutions into live service while reducing operational risk for customers and Vodafone.
  • Contribute to contract negotiations and secure stakeholder agreement across relevant groups.
  • Support pre-sales activities and responses to requests for proposals when required.
  • Coordinate delivery requirements, resourcing and opportunity structures to support competitive proposals.
  • Work towards a client evaluation score of more than 9 out of 10 while meeting contractual obligations and Vodafone’s operational acceptance criteria.

Who you are

  • You have approximately four years of relevant experience managing major, complex customer-delivery projects from end to end within the ICT sector. 
  • You have practical experience applying project-management delivery frameworks. 
  • You have C-level German language proficiency.
  • You hold a PRINCE2 Practitioner, PMP or PMI-ACP certification, together with SAFe Agilist certification.
  • You can manage several projects of varying size and complexity while meeting business expectations. 
  • You can establish trusted relationships and influence stakeholders at all organisational levels. 
  • You communicate effectively with customer account teams, end users, technical specialists and senior stakeholders.
  • You can adapt your communication and influencing approach to complex stakeholder relationships and respond constructively to challenge. 
  • You have experience managing project finances and understand financial accounting principles, including capitalisation and profit and loss.
  • You have experience using delivery-management tools such as Jira, Confluence, Microsoft Project and Power BI.
  • You can develop collaborative, high-performing cross-functional teams and manage delivery through a matrix structure.
  • You can deliver clear and engaging presentations to senior audiences and adjust your approach to suit different situations.
  • You bring knowledge of multiple business or technology domains and can apply market awareness to support organisational outcomes.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

  • The opportunity to lead high-value, international enterprise customer projects with an annual contract value of up to €10 million.
  • Exposure to complex ICT transformation initiatives spanning multiple technology domains and countries.
  • Collaboration with senior customer representatives, programme teams, regional leads and cross-functional specialists. 
  • The opportunity to contribute to pre-sales, delivery strategy, governance and service transition. 
  • Scope to influence project-management practices and contribute to process and methodology improvements.

What skills you will learn

  • Advanced delivery management for large, multi-country enterprise ICT projects.
  • Strategic stakeholder engagement and communication across customer, commercial and technical audiences.
  • Project governance, assurance and gate-review management.
  • Commercial planning, financial forecasting and benefits-realisation tracking.
  • Management of complex dependencies, risks, issues and scope changes.
  • Leadership of cross-functional and matrix delivery teams.
  • Integration of project outputs into wider programme objectives.
  • Pre-sales delivery planning, resource modelling and proposal development.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media and #StayConnected

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »