Delivery Excellence Senior Team Lead (VOIS)
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you’ll do
- Lead business and service governance using automation‑enabled performance management and digital dashboards.
- Drive agile transformation and embed modern ways of working across functions.
- Manage CAPEX and OPEX planning, ensuring accurate forecasting, disciplined cost control, and seamless use of financial governance workflows.
- Support the development of business cases that align to organisational priorities and ensure financial clarity.
- Enable cross‑functional alignment, harmonisation of processes, and reuse of best practices across the organisation.
Who you are
- Experienced individual with more than 10 years working in multinational environments, including at least 5 years in comparable roles.
- Strategic thinker with strong leadership capability and business acumen.
- Skilled in agile methodologies with demonstrated success driving implementation.
- Analytical professional with strong reporting, data analysis, and BI‑tool proficiency.
- Adept at stakeholder management with a collaborative and continuous‑improvement mindset.
Not a perfect fit?
What’s in it for you
- Opportunities to enhance strategic decision‑making, operational governance, and financial management capabilities.
- Exposure to agile transformation initiatives and cross‑market collaboration.
- Growth in automation‑enabled performance management and digital workflow utilisation.
- Professional development through SAFe, Lean, and analytics‑driven practices.
What skills you will learn
- Advanced governance techniques using automated dashboards and workflow systems.
- Agile transformation leadership and modern ways of working.
- Financial governance, including CAPEX and OPEX forecasting and control.
- Business case structuring, analytical storytelling, and data‑driven problem solving.
- Cross‑functional alignment, stakeholder influence, and process harmonisation.
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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