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Digital Back Office Senior Specialist VOIS

Aggregate function:  Shared Services
Business Area:  Business_VOIS
Posting Country:  Egypt
Date Posted:  21 Jan 2025
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose: 


The role purpose of the Digital Back Office Senior Specialist is to support Vodafone Egypt's business unit in achieving their Digital#1 strategy by overseeing digital back-office activities for cloud products.  This role is essential for ensuring the seamless operation of cloud and marketplace services, with a focus on managing billing operations, customer invoicing, and related tasks.
 

Key accountabilities and decision ownership: 


•    Responsible for the back-office activities of Enterprise cloud products 
•    Cloud Billing Operations: Manage the customer billing operations in alignment with the customer experience team
•    Coordinate, facilitate and follow up till invoicing the customer 
•    Validate correct billing: Liaise with the E2E team with every bill cycle to ensure correct billing of key customer accounts
•    Billing mismatches reconciliation: align with revenue assurance team on the billing mismatches across the cloud solutions and ensure we plan the appropriate corrective actions to eliminate these mismatches  
•    Liaise with the reporting team to ensure that the business objects reports are accurate and updated with all new product launches and newly added features 
 

Core competencies, knowledge and experience:


•    Excellent communication, conflict resolution, and negotiation skills
•    Customer-orientated and innovative approach to service design and delivery
•    Result-oriented with a strong sense of vision
•    Ability to grasp complex concepts and think strategically
•    Evidence of exceptional time management abilities and problem-solving skills
•    Ability to interact effectively, using good interpersonal skills
•    Ability to work and contribute effectively to a team
•    Commitment to own personal professional development
•    Experience of assessing and/or evaluating individuals and projects
 

Must have technical qualifications:


•    Excellent IT skills – Word Processing, Spreadsheets, Databases, Email and Web 
•    Understanding of revenue reporting needs and effective data & information management issues
•    Relevant knowledge of cloud products and services
 

Must have professional qualifications:


•    Professional in Excel
•    aware of VF EG cloud product and services
•    2 years of experience of working with budgets and financial numbers

#VOIS #WeMoveTheWorld #MoveWithUs

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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