Digital Lean Expert (_VOIS) 1
Role Specification (Technical / Professional Expertise)
Essential
Six Sigma Black/Green Belt Trained/Certified
Strong expertise in BPMS deployments
Experience of managing projects for customer operations business using lean, six sigma, AGILE, PMP methodology
Systemic problem solver adept at implementing solutions to solve root cause of problems
Ability to work independently and to establish priorities
Strong ability to raise and/or resolve issues
Excellent analytical skills
Excellent interpersonal skills
Sets expectations, tracks and communicates results
Creative and change-oriented
Adaptability and flexibility
Detailed knowledge of HR process and systems
Exceptional verbal and written communication skills
Desired
• Experience in deploying AGILE, PMP projects
• Past Experience of leading Continuous Improvement projects for telecom industry
• Experience with survey management, forms, processes & analysis
• Financial literacy of approaches such as activity based costing, labour variance, dashboards etc.
• Familiar with quality and business excellence tools and approaches such as Six Sigma, TQM, Lean, 5S, TOC etc.
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