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Digital Marketplace Service Manager (VOIS)

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Egypt
Date Posted:  10 Apr 2025
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose:

As a service manager subject matter expert for Marketplace and a focal point of contact and for the technology delivery teams. Ensuring that all technology changes will deliver against the business requirements in a way that is consistent with the Marketplace operating model.
 

Key accountabilities and decision ownership:

•    Able to understand the technical realities behind implementation “blockers” of technology change, and to provide advice as to which resolutions are most appropriate.
•    Providing technical guidance and developing the technical skills of other members of the marketplace squads. Ensuring that technical learnings are shared with the appropriate team members.
•    Maintaining a good awareness of new feature developments and releases from either the vendor or Vodafone group and providing guidance as to their readiness for introduction.
•    Providing consultancy to the Product owner to help define feature prioritization; ensuring that the compromises and constraints are fully understood.
•    Providing input to requirements gathering and HLD reviews.
•    Maintaining the end-to-end customer experience of the platform, ensuring a high-quality cross channel user experience.
•    Experience in setting up integration with multiple third-party applications. Good understanding of APIs, java SDK and multiple application interfaces. 
•    Oversee design, development, testing and implementation of assigned programs and guide teammates
•    Help resolve technical problems as and when they arise
•    Strong development and Testing concept understanding and execution 
•    Analytical skills/Attention to detail 
 

Core competencies, knowledge and experience:

•    Design, development, testing and implementation of assigned programs and guide teammates
•    Testing expertise: Test scenario preparation, Test execution and Test Completion Report
•    Experience in working on digital platforms
•    Ability to collaborate within cross functional teams and to interact with broad range of stakeholders 
•    A collaborative working style and ability to quickly build good working relationships able to communicate across different working cultures.
•    Able to distil complex information into simple digestible points 
•    Curious and learning oriented
 

#VOIS #BeUnrivalled #Createthefuture

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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