HR Specialist - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an HR Specialist to provide HR advisory and service delivery support for global onshore markets. The individual will act as an extension of HR Business Partners, ensuring accurate execution of hire‑to‑retire processes, HR analytics, people-related cycles, and data governance in alignment with global and local HR standards. This role is ideal for someone who has strong HR domain knowledge, thrives in a shared services environment, and can collaborate effectively across geographies.

What you will do

• Support HR colleagues—primarily HR Business Partners across multiple countries and business units—to deliver hire-to-retire processes, reports, dashboards, data accuracy and activities/projects from Centre of Expertise teams.
• Serve as the point of contact for business functions by advising on HR activities and resolving queries in compliance with global and local procedures.
• Resolve complex employee queries that require cross-functional collaboration and cannot be solved via self-service channels.
• Coordinate, drive participation, and track progress across HR life cycle, cyclic and ad hoc processes (e.g., performance appraisals, employee engagement surveys, annual budget cycles, rewards nominations).
• Prepare, develop, and present business review presentations to internal and international stakeholders.
• Maintain and forecast monthly budgets, track variances, and report insights to global HRBPs.
• Source inputs and prepare weekly, monthly, and quarterly HR reports and dashboards, ensuring a clear data story from an HRBP perspective.
• Standardise quality parameters for employee and organisational data, perform data accuracy checks, identify anomalies, and manage root-cause analysis with corrective actions.
• Build strong collaboration with onshore HRBPs and advise on process improvements, data quality and KPI trends.
• Identify enhancement opportunities that improve process effectiveness, reduce pain points and elevate service delivery.
• Support transitions of new services to offshore teams, ensuring end-to-end knowledge transfer and operational readiness.
• Resolve complex cases, ensure SLA adherence, and manage escalations at root cause level.
• Oversee case volumes, triage requests, track daily/weekly/monthly performance and publish case management reports.
• Maintain knowledge repositories and process documentation with a strong focus on data accuracy and quality.
• Support system setup, access requirements and ways of working.
• Embed privacy-by-design principles and ensure GDPR compliance for all transactions.
• Use MS Office, Power BI for dashboards, and Power Automate to streamline workflows.
• Communicate clearly and confidently across internal and international stakeholder groups.

Who you are

• Possess strong HR domain knowledge and an eagerness to understand business structures across global markets.
• Skilled in clear, effective written and verbal communication with the ability to engage mid and senior stakeholders.
• Demonstrate experience in process improvement and implementing automation solutions.
• Bring strong analytical, critical thinking, quantitative analysis and data storytelling abilities.
• Display a solution-oriented, proactive and customer-centred mindset.
• Operate with the perspective of an HRBP while delivering within a shared services model and performance framework.
• Passionate about driving employee experience and process excellence.
• Maintain confidentiality and accuracy when working with HR organisational and employee data.
• Flexible to work in hybrid models and adjust according to onshore market shifts.
• Proficient in Microsoft Word, Excel and PowerPoint; experience in Power BI and SuccessFactors is an advantage.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Exposure to global markets, HRBPs and international stakeholders.
• Opportunity to contribute to critical HR cycles, business‑wide initiatives and transformation programmes.
• Work in a hybrid, collaborative, multicultural environment with continuous learning.
• Hands‑on experience across service delivery, HR governance, analytics and process optimisation.
• Develop technical capabilities in HR analytics, Power BI and workflow automation.

What skills you will learn

• Advanced HR analytics, reporting and dashboards.
• Strong data storytelling and visualisation skills.
• Process enhancement and automation through Power Automate.
• Global stakeholder management and HRBP partnership skills.
• Deep expertise in hire‑to‑retire processes and HR service delivery operations.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media and #StayConnected