L&D Impact Instructor - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Learning & Capability Development Specialist to deliver engaging and impactful learner experiences that support functional capability growth across centre teams. This role focuses on facilitating learning interventions, supporting onboarding and capability development, localising and enhancing learning content, and partnering with business stakeholders to improve employee performance and learning effectiveness. The successful candidate will combine training delivery expertise, learning consultancy skills, and digital learning approaches to create meaningful development outcomes.

What you’ll do

Deliver high-impact learning experiences through classroom training, virtual facilitation, coaching, and other appropriate learning methods.
Drive learner engagement and achievement of learning objectives using effective delivery techniques and development approaches.
Act as a learning and development consultant, promoting the effective utilisation of Vodafone learning platforms.
Localise learning content and review existing learning solutions to identify opportunities for enhancement and alternative delivery methods.
Contribute to the design, development, and refinement of fit-for-purpose learning solutions that enhance learner experience and support commercial objectives.
Partner with Business Operations teams to drive On-the-Job Training activities and support the early performance of new employees within their first 30 days.
Collaborate with HR Shared Services teams to support training administration, logistics, and learner enablement.
Act as a key point of contact for stakeholders, including HR Business Partners, operational teams, suppliers, and the wider global Learning & Development community.
Identify capability gaps through audits and assessments and communicate findings to relevant functional experts.
Track learner progress and maintain training reports throughout the full learning journey.
Facilitate upskilling and cross-skilling programmes to broaden workforce capability.
Monitor training-to-operation transition outcomes and identify opportunities for performance improvement.
Support the implementation of Vodafone Spirit through learning initiatives and training activities.

Who you are

Strong understanding of VOIS customer operations strategy and values.
Experience facilitating technical and product-related learning programmes for new employees.
Ability to engage effectively with stakeholders across different organisational levels.
Experience in digital learning delivery and maintaining learner engagement through virtual channels.
Ability to support the design and enhancement of learning solutions and training materials.
Knowledge of gamification techniques and learning performance dashboards.
Self-motivated individual with the ability to build rapport quickly with diverse audiences.
Excellent presentation and facilitation skills, both in-person and virtual.
Fluent in spoken and written English.
Proven experience delivering classroom and virtual training programmes.
Advanced PowerPoint design and presentation creation skills.
Strong understanding of content development principles.

Preferred Qualifications:

Knowledge of instructional design methodologies.
Understanding of coaching principles and development techniques.
Training of Trainers (TOT) certification or equivalent qualification.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to influence employee capability development and learning outcomes across the organisation.
Exposure to diverse learning methodologies, digital learning platforms, and facilitation approaches.
Collaboration with cross-functional business, HR, and operational stakeholders.
Opportunity to contribute to employee onboarding, continuous development, and performance improvement initiatives.
Experience supporting a culture of learning, engagement, and continuous capability building.

What skills you will learn

Advanced facilitation and learner engagement techniques.
Learning solution design and content enhancement practices.
Digital learning delivery, virtual facilitation, and gamification approaches.
Learning analytics, reporting, and learner performance tracking.
Stakeholder management within Learning & Development environments.
On-the-job training methodologies and capability development frameworks.
Training consultancy and organisational learning best practices.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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