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L&D Impact Performance Lead (VOIS)

Aggregate function:  Shared Services
Business Area:  HR _VOIS
Posting Country:  Egypt
Date Posted:  14 May 2025
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose:

To deliver best-in-class learner experience and impact for Centre teams with a focus on functional capability development in COPS.

Key Accountabilities and Decision Ownership:

•    Covering Planned Training demands across CARE UK 
•    Managing the performance of the learning experience to provide high impact and achievements of learning objectives. 
•    Monitors the learning journey end to end to provided wow class experience 
•    Managing the development plans for L&D Impact Instructors through observations and coaching plans. 
•    Owning the Digital reporting system to all the L&D Impact Instructors and CARE Learning classes 
•    Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques “in the moment” (i.e. digital, face-to-face training, coaching incl. time for reflection etc.)
•    Manage the provision of day-to-day service delivery and performance of the team
•    Localise content of L&D solutions and decide on additional / amended delivery methods if needed (i.e. localisation), where needed to engage & facilitate with external suppliers to deliver key L&D priorities.
•    Monitor the success of development plans and help employees make the most of learning opportunities
•    design and produce relevant training materials including e-learning courses
•    Embraces and implements various types of training
•    Create a development plan for all the L&D Impact Instructors to enhance the performance of training delivery 
•    Lias with different stakeholders 
•    Act as first point of contact for key share holder (“be the voice of L&D”) – ie, local HRBP, employer, supplier & wider global L&D team.
 

Core Competencies, Knowledge and Experience:

•    Knowledge and understanding of VOIS Strategy& Spirit 
•    Facilitation of training and coaching 
•    experience at different levels of hierarchy
•    Good experience in utilising virtual channels for facilitation
•    Strong Knowledge and understanding of different Digital tools for Data Reporting ( Power Apps, Power-BI ) 
•    Self-driven individual that connects quickly with individuals and audiences in order to build rapport

Must have Technical / Professional Qualifications:

•    Fluent in written and Spoken English 
•    Significant experience with effective learning and development methods
•    Strong organizational skills with business-oriented thinking
•    Excellent Leadership Skills / Coaching Skills  
•    Advanced Stakeholder management Skills in a matrix hierarchy 
•    Excellent Presentation Skills is a must 
•    Advanced PowerPoint Skills is a must 
•    Project Management Principals or equivalent  

Band: G2

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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