Margin Assurance Sr. Analyst

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

Maximize revenue realization of Vodafone’s products and services, through detecting and/or preventing revenue leakage that occurs either because of technical/business conflicts. while also identifying unprofitable traffic scenarios and customer behavior supported by analytics.
All value added revenue/loss prevention to contribute in an annual target of > 200M. 

Key Accountabilities & Decision Ownership

•    Perform VF Cash control over internal and external application aiming to :

- Ensure physical cash / Trust account Ending balances in sponsor bank vs. E-Money reconciled daily and bank balance is correct.
- All wallets' transactions are correct and resulted the correct Ending balance on each consumer and business wallets.
- Reconcile daily the money movement with external partner/aggregators and other telecom operators and obtain Monthly confirmation on total Trade volumes / Value.
- Ensure Fees calculation and revenue recognition are correct as per commercial rules.
ensure accurate reflection of volumes and values since transaction issuance until settlement and interfacing to sponsor Bank.
- Ensure API correctly interfaced the accurate volumes / Values of Payments into Internal charging / billing Systems and that no Over /under charging happened that may cause losses or bad customer experience . 
- Insure complete reflection of data in DWH to enable MEC.

•    Create and maintain Database with product specifications for company products and services.. 

•    Review Samples of the VF cash customers transactions and Validate it against the Commercial Business rules

•    Perform control testing daily/monthly on the products and services revenue aiming to ensure :-

- Rating is correct
- Granting quota as agreed in commercial rules
- Bundle expiry date or renewal date
- Customers eligibility
- Any other elements defined in controls index

•    Reconciliation output must be reported in the task tracker frequently.

•    Lead fixing stream for reconciliation findings resolution.

•    Quantify the findings either loss or value added amounts and report it properly to local and group channel. 

•    Perform control testing on the new promos and propositions to sign go/no go through :-

- Products rating
- Services value granting
- Products expiry date or renewal date.
- Customers’ eligibility.
- Required reports.
- Any other elements defined in controls index.

•    Prepare the reconciliation/reports changes according to market changes through MPM forum, which includes also the UAT scenarios thus approve, go to market.

•    Maximize the daily controls automation using offline quality gates instead.

•    Perform the required controls as per the index for the products in scope thus:-

- Report the competence status.
- Report the findings to the relevant stakeholders.
- Define the fix actions to the findings.

•    Submit incident report for each finding to a pre-defined stakeholders, which must include :-

- Impacted revenue stream
- Impacted customer class
- Revenue loss assessment if any.
- Revenue loss prevention (using the group guide for extrapolation)
- Loss recovery if any.

•    Align with business (decision support/ revenue accounting/reporting/customer insights/segments) with all material reporting issues.

Core Competencies, Knowledge, and Experience

•    Good understanding to system flow and landscape.
•    Excellent stakeholder management.
•    Big data analytics skills.
•    Effective communication skills.
•    Telecom products understanding.
•    High innovation skills.
•    Agile Practical Experience.

Must have technical / professional qualifications: 

•    A finance/accounting/data management degree.
•    Good knowledge of accounting principles.
•    Excellent command of written & verbal English language.
•    Excellent computer skills including mastering MS office.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.