Operations Engineer, OIT Realtime Comms (VOIS)
Aggregate function:
Shared Services
Business Area:
Technology _VOIS
Posting Country:
Egypt
Date Posted:
10 Dec 2025
Full Time / Part Time:
Full Time
Contract Type:
Fixed Term Contract
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a Unified Communication Engineer to provide Level 2 operational support for end users across all Unified Communication services, including Instant Messaging, Meetings/Webinars, Video Conferencing, Video Streaming, and Video on Demand systems. This role involves proactive monitoring, preventive maintenance, vendor coordination, and pre/post checks for change implementations to ensure service stability and quality.
What you’ll do
- Deliver end-user support and guidance, resolving incidents and service requests within agreed SLAs.
- Provide daily operational support for real-time services such as live events, video conferencing, and IM communications.
- Conduct daily health checks to confirm service stability and performance.Drive innovation through automation ideas and improved user communication methods.
- Participate in preventive maintenance routines as agreed with management.
Who you are
- Bachelor’s degree in Telecommunications or Computer Engineering.
- 1–3 years’ experience in technical/application support, preferably in Unified Communications.
- Strong troubleshooting, problem-solving, and analytical skills.
- Fluent in English with advanced communication abilities.
- ITIL knowledge is essential.
- Technical expertise in Windows Servers, IIS, Microsoft Power Platform, M365 & Cloud solutions, networking theory (CCNA/CCNP), voice/video protocols (SIP, H323), VMware, and virtualisation.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to work on cutting-edge Unified Communication technologies.
- Exposure to global operations and collaboration across multiple markets.
- A dynamic environment that encourages innovation and continuous improvement.
What skills you will learn
- Advanced troubleshooting and problem-solving in real-time communication systems.
- Hands-on experience with automation and preventive maintenance strategies.
- Deep understanding of Unified Communication protocols and cloud-based solutions.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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