Physical Security Operations Manager (VOIS)
Role Purpose:
• Implement VOIS Physical Security strategy and framework across VOIS EG locations ensuring:
• Adequate security measures are in place to safeguard personnel and Vodafone assets
• Full alignment with local laws and regulations across countries
• Conduct physical security reviews of all locations for VOIS EG, producing detailed risk and threat assessments.
• Provide a secure business environment in accordance with policies of VOIS and Vodafone Group.
• Identify best practice, standards and develop a cost-effective approach to maintain levels of physical security balanced against commercial objectives. Ensure physical security standards are maintained without impacting operations and customer experience
• Develop appropriate assurance model for VOIS TR center with VF-TR
• Provide adequate support to Business Resilience team to implement an effective VOIS EG BCM and Crisis Management strategy and response.
• Provide adequate support to Investigation team to help reach fact based reports and reach proper decision
• Propose Physical Security budgets for VOIS EG/TR and support efficiency programs for this budget.
Key accountabilities and decision ownership:
• Manage the implementation of the Physical Security strategies within VOIS EG centres;
• Review and monitor VOIS Physical Security Policy changes and create mitigation actions to ensure compliance with Vodafone VOIS/Group standards;
• Review gaps regarding to policy or local law and regulations
• Perform and review the annual plan detailing physical security reviews/audit schedules for all VOIS EG centres
• Complete physical security audits as part of a cyclical programme on all VOIS EG sites the frequency dependent on criticality and security category sites
• Maintain risk register of physical security review findings and work with relevant stakeholders to drive physical security improvements
• Provide advice to supply chain/property on physical security requirements related to suppliers or outsource partners
• Monitor policy based KPIs and report to management.
• Report physical security incidents breaches to management.
• Support any facilitation requirement for completion and success of any Physical Security related audits (logistics, interviews, etc.);
• To advise VOIS EG functions and entities on remedial actions following an investigation or physical security breach to prevent another incident from occurring.
• Review best practice and standards and develop a cost-effective approach to maintain levels of physical security balanced against commercial objectives.
• Ensure physical security standards are maintained without impacting operations and customer experience.
• Support the implementation of the VOIS EG Business Continuity Management and Crisis Management Programs that delivers compliance with company’s strategy and the Business Continuity Management policy;
Competencies, knowledge and experience:
• 5-year experience in a Physical security related role
• Sound knowledge of BCM and CM.
• Excellent communication and stakeholder management skills
• Able to effectively handle numerous and complex projects under pressure;
• Risk mind-set, problem solving skills;
• Flexibility and high personal commitment;
• Self-driven and very good team player
• Fluent English (both spoken and written);
• Experience in working in a international environment
• Availability to travel to VOIS EG centres and to be on-call, in a crisis situation to support from Physical Security perspective
Technical / professional qualifications:
• Relevant University degree
• PSP / CPP / BCI certifications would be a plus;
• Very good knowledge handling security systems is very important (GENETEC / Lenel / Milestone/ …etc)
• Very good knowledge about MS products (Word, Excel, PowerPoint, PowerBI, Visio etc)
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