Process Lead - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Process Analyst to analyse, document, and improve end‑to‑end business processes, enabling efficiency, consistency, and quality across the organisation. This role partners closely with business stakeholders, process owners, and delivery teams to identify gaps, design pragmatic improvements, and support implementation. The Process Analyst plays a key role in ensuring processes are clearly defined, governed, and aligned to business objectives, supporting scalable operations, reduced risk, and data‑driven decision‑making.

What you will do

Process analysis and documentation

Analyse current (“as‑is”) processes using data analysis, stakeholder interviews, and workflow reviews.
Document end‑to‑end processes using agreed standards and tools, including process maps, procedures, and controls.
Maintain accurate and version‑controlled process documentation within central repositories.

Process improvement

Identify inefficiencies, risks, and root causes across processes.
Design future‑state (“to‑be”) processes aligned to business goals, customer experience, and regulatory requirements.
Support prioritisation of improvement initiatives based on value, effort, and impact.

Stakeholder collaboration

Work with process owners, subject matter experts, and delivery teams to validate findings and proposed changes.
Support governance and approval of process changes, ensuring cross‑team alignment.
Act as a bridge between business, technology, and change functions.

Change and implementation support

Support implementation of approved process improvements and operational handover.
Ensure updated processes are communicated clearly and adopted effectively.
Contribute to training materials and transition activities where required.

Performance and quality management

Define and track process KPIs and controls to measure effectiveness.
Monitor performance and highlight risks, issues, or deviations.
Support audits and continuous improvement initiatives.

Additional portfolio responsibilities

Jira BAU administration and support, including user access management and data quality checks.
Manual Jira updates and reporting preparation, including data extraction, roll‑ups, and validation.
Communication with epic owners for data collection, follow‑ups, and response tracking.
Documentation management and Confluence maintenance.

Who you are

Technical and professional capability

Experienced in business or process analysis with a strong understanding of end‑to‑end workflows.
Confident in mapping and documenting processes using recognised standards.
Experienced in SAP Signavio and Confluence.
Familiar with process improvement methodologies such as Lean, Six Sigma, ITIL, or similar.
Able to analyse data and translate insights into practical, implementable improvements.
Comfortable working with process repositories and documentation standards.

Ways of working

Structured, analytical, and detail‑focused, with a strong end‑to‑end perspective.
Skilled in stakeholder engagement, communication, and facilitation.
Comfortable working in a matrix and cross‑functional environment.
Proactive, improvement‑focused, and able to challenge existing ways of working constructively.
Adaptable and resilient when working through change and ambiguity.

Experience and qualifications

Bachelor’s degree or equivalent practical experience in business, operations, engineering, or a related field.
Typically 5+ years’ experience in a process analysis, business analysis, or operational improvement role.
Process or continuous improvement certification is an advantage but not essential.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Opportunity to influence and improve end‑to‑end processes with measurable business impact.
Exposure to complex, cross‑functional transformation initiatives within a global organisation.
Collaboration with diverse stakeholders across business, technology, and change functions.
A supportive environment that values continuous improvement, learning, and inclusive ways of working.

What skills you will learn

Advanced process analysis and optimisation techniques in a global operating model.
Practical application of process governance, controls, and performance management.
Enhanced stakeholder facilitation and change support capabilities.
Deeper hands‑on experience with SAP Signavio, Jira, and Confluence in an enterprise context.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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