Senior Incident Management Engineer
Aggregate function:
Shared Services
Business Area:
Technology _VOIS
Posting Country:
Egypt
Date Posted:
9 Jan 2026
Full Time / Part Time:
Full Time
Contract Type:
Fixed Term Contract
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an Incident Management Engineer to support Vodafone Germany Enterprise Customers by resolving technical issues related to fixed products such as Internet, MPLS, VOIP, and cloud services. This role operates in a dynamic, customer-critical environment and requires collaboration with internal teams and external partners to ensure timely resolution of incidents.
What you’ll do
- Perform fault troubleshooting, identification, and resolution for Vodafone Germany Enterprise Customers.
- Ensure incidents are resolved within agreed SLAs and KPIs.
- Collaborate with internal competence teams, carriers, and third parties to resolve tickets effectively.
- Work on a rotational shift basis, providing 24/7 support including weekends and public holidays.
Who you are
- 3–5 years of experience in troubleshooting and network operations within IP complex solutions.
- Basic IP and voice knowledge, with experience in routing, switching, and IP services (DNS, DHCP, etc.).
- Familiarity with Vodafone fixed, mobile, and convergence products and portfolio tools is desirable.
- Excellent customer orientation and strong communication skills.
- Fluent in German (written and spoken) – minimum C1 level.
- Strong analytical skills.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to work in a global organisation with cutting-edge technology.
- Exposure to enterprise-level incident management and collaboration with diverse teams.
- Career growth through continuous learning and development programmes.
What skills you will learn
- Advanced troubleshooting techniques for IP and voice solutions.
- Incident management in a high-pressure, customer-critical environment.
- Cross-functional collaboration and stakeholder management.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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