Senior Technical Solution Coordinator German Speaker (VOIS)
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a highly organised and detail-oriented individual fluent in both German and English (minimum C1 level) to join our DE–Shadow IT team. This role involves validating and translating contractual documentation, identifying gaps, and collaborating with German-speaking colleagues to resolve language constraints. The individual will be expected to work independently, manage multiple tools and applications simultaneously, and uphold high standards of quality and customer service.
What you’ll do
- Validate and translate contractual documentation in German and English.
- Identify and report documentation gaps, ensuring alignment with business processes.
- Collaborate with German colleagues to resolve language-related issues.
- Execute tasks autonomously while maintaining high concentration and adherence to quality guidelines.
- Share best practices within the team to enhance collective learning.
- Support ad hoc workloads, including overtime and weekend tasks when necessary.
- Raise flags for process gaps and follow up through appropriate channels.
- Maintain customer-centric focus, recognising the critical impact of errors on business clients.
Who you are
- Fluent in German and English (minimum C1 level, spoken and written).
- Experienced in preparing and validating documentation in both languages.
- Skilled in managing international projects and reporting.
- Proficient in MS Office and documentation tools.
- Strong communicator with excellent interpersonal and presentation skills.
- Quick learner with a structured and organised approach to work.
- Passionate about customer service and committed to exceeding expectations.
- Able to work independently and collaboratively within a team.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to work in a multilingual and multicultural environment.
- Exposure to international projects and cross-functional collaboration.
- Flexible work arrangements including support for ad hoc workloads.
- A culture of continuous learning and knowledge sharing.
- Direct impact on customer satisfaction and service quality.
What skills you will learn
- Advanced documentation and translation techniques.
- Process gap identification and resolution strategies.
- Multitasking across tools and applications.
- Enhanced communication and collaboration in a global setting.
- Quality assurance and service operations alignment.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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