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Sr. Change Management Support Engineer - VOIS

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Egypt
Date Posted:  4 Feb 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose:

Manage changes opened by E2E Service Change Management customers
 

Key accountabilities and decision ownership:

•    Accountable for checking the level of quality of CRQs (documentation)
•    Support Change owners during the preparation of changes
•    Support the change owner to verify all impact of changes to the operated services within Vodafone 
•    Ensure that all change requests are properly evaluated and authorised by the relevant parties
•    Recommend and execute improvement actions
•    Be accountable for process compliance within the scope of change management
•    Assign the CRQs to the proper pillar inside E2E Service Change Management organization
 

Core competencies, knowledge and experience:

•    Change Management
•    Service Management
•    DC network Services
•    Application Operations & Services
 

Must have technical / professional qualifications:

•    4+ Years Service Management relevant experience 
•    IT background
•    Change Management (ITIL)
•    Communication skills
•    Change Management Processes knowledge

#_VOIS

 #WeMoveTheWorld

 #MoveWithUs

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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