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Support Engineer, OIT Collaboration (VOIS)

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Egypt
Date Posted:  25 Aug 2025
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose:

Responsible to perform daily operations, on call duty activities, project activities, service optimization, deployment executions and service ramp up on the Global SharePoint collaboration platform. Services are deployed on complex corporate environments integrated with Local Platforms, Global Platforms and Platforms of suppliers.  

Responsible for delivering within the relevant SLA-defined Key Performance Indicators (KPIs). 

Recognise set-up dependencies, support troubleshooting and arbitrate between providers for issue handling. Strong focus on the technical coordination of the setup and implementation of deployments.  

The activities for the transitioning of a solution/deployment to its launch include the coordination of the set-up, integration, configuration, trouble management and maintenance of the system. 

Core competencies, knowledge and experience:

•    IT services Operation & delivery (ITIL based)
•    Service Support and troubleshooting
•    Professional Business communication

Key accountabilities and decision ownership:

  • Collaboration Domain Services Operation day-to-day tasks
  • Collaboration services KPIs & SLA compliance
  • Successful delivery of assigned project tasks
  • Continual services improvement

Must have technical / professional qualifications:

Education:
BSC in Engineering or Computer Science 

Work Experience: 
Minimum 4 years IT working experience  
Technical skills:
•    Core Solutions of Microsoft SharePoint Server 2013 is Preferred
•    MCITP: Microsoft Office SharePoint Server 2010 certificate is Mandatory
•    MCITP: Enterprise Administrator for Windows Server 2008 certificate is mandatory
•    MCSE: Server Infrastructure is Preferred
•    MCITP: Database Administrator 2008 certificate is preferred
•    IIS configuration and troubleshooting advanced level
•    General applications operational skills (troubleshooting, scripting) is Preferred
•    ITIL V3 foundation is Mandatory
•    Microsoft System Center suite (SCOM, SCCM, DPM, SCSM, Orchestrator) is Preferred
•    CCNA certification is preferred

Personal skills:
•    Excellent spoken and written English
•    Interpersonal Skills
•    Dedication, sense of ownership
•    Ability to work in teams
•    Excellent oral and written communication skills
•    Must be team oriented 
•    Must have technical support experience via the phone and via direct customer facing
•    Must have systems support experience, preferably in a large production environment
•    Experience in working with professionals from other cultures

#VOIS #BeUnrivalled #Createthefuture

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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