TAM Sr. Specialist
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
- Develop the revenue through net adds voice lines and solutions.
- Ensure achieving the targeted quality of sales
- Increasing solutions penetration in TAM Accounts
- Maintaining a team Healthy weekly trend of sales based on reachability targeting.
- Decrease sales inactivity level on network through monitoring the inactivity reports with Account managers
- Minimizing team suspensions, deactivation & lost opportunity through monitoring team daily churn SRs & Suspension rounds
- Managing team to reach 60 % Reachability of team base, 30 % Occupancy & 3 hrs Talktime on monthly basis per Account Manager
- Working on teams development and personal developments by conducting business sales trainings & Know in depth all fix and mobile Products and Service
- Give regular feedback to the sales specialist ensuring that they are performing at their best.
- Monitoring sales volume & revenues against forecast.
- Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
Who you are
- 1-5 Years of experience
- ability to manage an average of 15 Account manager , Keep them motivated and achieve the target within the agreed upon quality of sales targets.
- Developing team members to reach high results
- Reviewing the base bills and ensure that bills are paid consistently
- Ability to read and analyze the performance reports generated by the EBU operations team, find the opportunities and use them.
- Ability to conduct interviews and hire the best calibers
- Training team on operationally day to day activities and managing Accounts properly
- Communicating with stakeholders as marketing, Retention, operation teams for any business essentials
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.