Vendor Management & Travel Specialist_VOIS
Role purpose:
** Manage and Monitor Contractual agreements for all vendors and travel
** Stimulate Steady Process enhancement to present increasing in operational efficiency for entire business partner process
** Identify and implement continuous enhancement to achieve operational target and improve Vodafone SLA
** Measure, Report and Track vendor performance
** Manage vendor relation with in operation department and Act as escalation level
** Perform external bridge among external vendor as well as internal stakeholders
** H&S SPOC
** Manage the HOD governance plan
Key accountabilities and decision ownership
• Supplier Relationship And Vendor Management
- Ensure smooth communication among service owners, procurement, legal and finance
- Build rapport with potential vendors for long plan commitments to obtain best service and value for money
- Handle disagreement between facilities' team and vendors through managing expectation of both parties
- Manage the services to agreed budgets and service levels and by effective use of agreed measurement mechanisms (KPIs) to measure and improve supplier performance.
- Presenting Solutions to service improvement without cost increase
- Rotate between Vodafone buildings to ensure consistent services standards and quality management within company buildings.
- Developing new procedures.
• Contract Management
- Manage the facilities management contracts; new contracts, renewal, amendments & termination
- Ensure Contract compliance with all appropriate legal, environmental requirements and safety policies.
- Global Deal Contract Management;
Facilities SPOC with global Supply chain to harmonize specifications of facilities services
Responsible for data validation for Vodafone group to familiarize the other OPCO's with services in Egypt.
• H&S SPOC
- Vocal point between the H&S and the Facilities operation
- Conducted several visits and assessments with lab analysis to have approved caterers
- Follow up with vendors for the site visits and replied their inquires
- Working in cooperation with H&S team to guarantee all facilities vendors are aligned with VFE Group H&S practices as follows:
Support all facilities vendors to finalize & submit their H&S plans
Ensure adding all H&S docs in all new & renewed contracts
- Audits visits;
Participate in supervising the external audits visits
Align with dedicated team member attending all the H&S Audits
External Cleaning participate in the supervision audits in the buildings during the external cleaning activities
• Admin Assistance for HOD & Governance Plan Alignment
- Handle business trips arrangements, hotel reservations and flight booking.
- Arrange meetings with direct reports, take minutes, send to involved parties and follow up on action items.
- Handle expense claims, Travel perdims & medical claims and follow up on them.
- Prepare meeting’s agenda
- Ensure a smooth implementation of the HOD Governance plan
- Planning, organizing and managing events
- Handle team building arrangements
- Arrange for a quarterly communication meeting with the P&FM team
- Arrange for the visits of the different buildings for the HOD & direct reports.
- Collect & consolidate the department projects, achievements, etc… from all areas
Core competencies, knowledge and experience
• Excellent communication & influencing skills.
• Excellent analytical & decision making skills.
• High Interpersonal and organizational skills.
• Problem solving
Must have technical / professional qualifications:
- Excellent command of written and spoken English & Arabic language skills.
- Good command of MS office & excellent reporting & analytical skills
- 3-4 years of Experience in Vendor Management, Supply Chain, Procurement or any related fields.
- Excellent organization, communication, complaint handling, conflict solving, crisis management & negotiation skills
- Reliable and leading character
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