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Vodafone Egypt- Customer Care Advisor (Location: Cairo- Zahraa El Maadi)

Aggregate function:  Commercial
Business Area:  Local Commercial Operations
Posting Country:  Egypt
Date Posted:  5 Dec 2024
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Job Description

We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt.

You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path.

Apply now and join what is more than just a job!

Location: Cairo- Zahraa El Maadi

Job Responsibilities

- Acts as a first point of contact with Customers to support in any inquiries
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets

Qualifications

- Good Communication Skills
- Excellent Command of the English language 
- Strong Commitment and Dedication
- Age: Maximum 30 years
- Only graduated with Bachelor Degree
- Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)                                                  
It is also a Plus if you have:
-Previous Experience in Customer Care
-Previous Experience in Mobile Internet and/ or ADSL support.
- CCNA certification

 

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »